It's all about the answers!

Ask a question

jts/setup giving me error message as "The user ID you logged in with is not recognizable"


Naveen V (791659) | asked Sep 21 '15, 11:51 a.m.
I am setting up the CLM 403 version in my windows 7 64 bit OS with WAS 8.0, DB2 9.7 and CLM 403.
I deployed admin.war,jts.war, ccm.war, qm.war and rm.war. Restarted the WAS profile and then trying to setup the application using https://localhost:9443/jts/setup but its not prompted me login screen to enter default ADMIN id and password instead getting following error

We're Sorry
The User ID you logged in with is not recognizable.

If you used the default ADMIN user to log in, you likely disabled it during the setup. Try again using the new admin user you created during the setup.


2 answers



permanent link
Naveen V (791659) | answered Sep 21 '15, 1:15 p.m.
I have fixed the issue by setting the global setting and then in each application security groups. It may help the solution to others.

permanent link
W A Ghumman (212) | answered Jun 09 '22, 11:36 a.m.
edited Jun 09 '22, 11:46 a.m.

 Problem: I encountered this problem while setting up Doors NG 7.0.1 with Jazz Authorization server and SSO (Single Sign On). The problem occurred at 8th step of custom setup of JTS, i.e. the step where registered applications (CCM, QM or RM etc) are being setup. I setup LDAP as user registry and I was continuing the setup using an LDAP user.


Reason: Initially (before setting up LDAP user registry), all applications (CCM. QM, RM etc) are registered using ADMIN user and as setup is not completed yet, these applications are not aware of LDAP users.

Solution: During the first time of JTS setup, do not register applications while using the ADMIN user and click next to continue to set up LDAP user registry or any other user registry method that you prefer. When LDAP user registry or other user registry and Jazz Authorization server is setup then logout from JTS setup (if logout also returns the same error then simply go to <server:9443>/jts/setup after logging out) and login again with the LDAP user or a user that you have setup during the user registry process. Then register all applications (CCM, RM, QM etc) with that user and there will be no error afterwards. Setup will complete successfully.  

TIP: if applications are registered already using another user (different from the user who is getting this error), then go to <server:9443>/jts/admin >> Manage Server >> Registered Applications, remove registered applications and go to the Solution step, i.e. restart the Server Setup and register applications with correct user.

Your answer


Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.