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Add Screenshot tool not working in Luna/RTC

Since I've upgraded to Luna SR2 and RTC v 5.0.2 (Build id: RTC-I20141031-0926),  the Add Screenshot tool in the Workitem Links tab no longer works properly.  When the "picture frame" comes up, it's insides are an opaque,  light grey.  Clicking on the camera just results in a solid grey picture. 

Is this a known issue, or could I have configured my installation wrong?

Thanks for any suggestions!
Craig

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Hi Craig,
It doesn't look like Eclipse iDE 4.4.2 is officially supported for 5.0.2; rather only up to 4.4.1 and future fixpacks.  See:
https://jazz.net/wiki/bin/view/Deployment/CLMSystemRequirements50#B4_Eclipse_IDE_RTC_Eclipse_Clien

However, RTC 6.0 is offering support for Eclipse IDE 4.4.2.
I tried looking for any known issues relating to this, but couldn't find any.



Craig Bell selected this answer as the correct answer

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Thanks, Melissa.  I'll move up to v6 client when our RTC server moves to v6.

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Question asked: Jul 14 '15, 10:09 a.m.

Question was seen: 3,677 times

Last updated: Jul 15 '15, 1:52 p.m.

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