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question asked: Jul 07 '15, 5:10 a.m.
question was seen: 2,745 times
last updated: Jul 07 '15, 11:51 p.m.

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RM Browser Addon keeps crashing

1
Taro Misaki (145●6●17) | asked Jul 07 '15, 5:10 a.m.
My RRC version is 4.0.6 and RM Browser Addon keeps crashing. What can I do?

Comments
Howard Hsiao commented Jul 07 '15, 5:13 a.m.
JAZZ DEVELOPER

What browsers and versions are you using?
What do you mean by crashing?

What are the error messages?

Taro Misaki commented Jul 07 '15, 5:20 a.m.

I have tried Firefox 17, 24 and 38. I got the following error "The RMBrowserAddon plugin has crashed. Reload the page to try again." There is also "ID CRRRW8000E" error.

Howard Hsiao commented Jul 07 '15, 11:51 p.m.
JAZZ DEVELOPER

I have reproduced this issue but I have not yet found a definite way to reproduce it.

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Howard Hsiao (5.5k●1●7) | answered Jul 07 '15, 5:31 a.m.
JAZZ DEVELOPER
edited Jul 07 '15, 5:32 a.m.
Most Probable Cause:
Other addon or plugin might cause interference to RMBrowser Addon, causes RMBrowser Addon to crash

Test Probable Cause:
Disable disable all addons and plugins of the browser and see if the problem is resolved

If the problem is still not resolved, you might want to reproduce the issue and collect trace for the Addon to investigate further.
https://jazz.net/wiki/bin/view/Main/RRCBrowserAddOns#3_Trace_Logging

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