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Cannot apply iFix 6 for CLM 5.0.2


Howard Hsiao (5.4k7) | asked Jun 23 '15, 10:10 a.m.
JAZZ DEVELOPER
edited Jun 23 '15, 10:12 a.m.
I downloaded CLM 5.0.2 iFix 6, put it under server\patch directory, deleted temp and work directories under tomcat then started the server.
No matter how many times I try, when I check Help>About this application, it still shows CLM 5.0.2 without any iFix.
Is there anyone experiencing this issue?
Environment: Windows Server 2012 R2 + Tomcat + Derby + CLM 5.0.2

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Håkan Kristiansson (5114) | answered Jun 23 '15, 10:17 a.m.
Did you extract the downloaded file and then put the file  "CLM_server_patch_5.0.2.0-CALM502M-I20150528-0019.zip"  under the patch directory?
Howard Hsiao selected this answer as the correct answer

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Howard Hsiao commented Jun 23 '15, 10:24 p.m.
JAZZ DEVELOPER
It looks much better, thanks.

INFO: Patch service started

2015-6-24 12:22:27 com.ibm.team.osgi.patch.PatchConfigurator addHooks
INFO: Looking for patch directory in "C:\JazzTeamServer\server\patch"
2015-6-24 12:22:27 com.ibm.team.osgi.patch.PatchConfigurator addHooks
INFO: New patch found: CLM_server_patch_5.0.2.0-CALM502M-I20150528-0019.zip [5.0.2.0]

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Ara Masrof (3.1k15) | answered Jun 23 '15, 10:24 a.m.
JAZZ DEVELOPER
Check the Tomcat Log; it should have entries related to the patch file: for example, on a 4.0.7 system it will look something like this

INFO: Patch service started
Jun 22, 2015 3:32:06 PM com.ibm.team.osgi.patch.PatchConfigurator addHooks
INFO: Looking for patch directory in "C:\Program Files\IBM\JazzTeamServer_407\se
rver\patch"
Jun 22, 2015 3:32:06 PM com.ibm.team.osgi.patch.PatchConfigurator addHooks
INFO: Existing patch found: CLM_server_patch_4.0.7.0-CALM407M-I20150610-1347.zip
 [4.0.7.0]

You want to verify it 'sees' the Patch and the it is loaded (Note any errors)



Comments
Howard Hsiao commented Jun 23 '15, 11:57 a.m.
JAZZ DEVELOPER
I got the following at the console:

INFO: Patch service started

2015-6-24 1:52:51 com.ibm.team.osgi.patch.PatchConfigurator addHooks
INFO: Looking for patch directory in "C:\JazzTeamServer\server\patch"
2015-6-24 1:52:51 com.ibm.team.osgi.patch.PatchConfigurator addHooks
INFO: Existing patch found: CLM_502_iFix006.zip [N/A]

[N/A] at the end worried me.


Ara Masrof commented Jun 23 '15, 12:08 p.m.
JAZZ DEVELOPER

The Patch name doesn't seem right, the name should be :


CLM_server_patch_5.0.2.0-CALM502M-I20150528-0019.zip

Where did you download this from?


Howard Hsiao commented Jun 23 '15, 10:28 p.m.
JAZZ DEVELOPER

I downloaded from FixPortal.

The downloaded file name was CLM_502_iFix006.zip.
After I extracted it, I got CLM_server_patch_5.0.2.0-CALM502M-I20150528-0019.zip


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Paul Ellis (1.3k613) | answered Jun 23 '15, 12:13 p.m.
JAZZ DEVELOPER
If you see Hakan's reply above, "Did you extract the downloaded file and then put the file  "CLM_server_patch_5.0.2.0-CALM502M-I20150528-0019.zip"  under the patch directory?"
the file you download from jazz.net, for example, https://jazz.net/downloads/rational-team-concert/releases/5.0.2/CLM_502_iFix006.zip gives you a zip file containing the patch and other files.  You need to extract this first and then apply the patch zip file.

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