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Unable to save snaphot for test plan

Markus Farnung (141117) | asked Jun 18 '15, 5:24 a.m.
I want to save a snaphot of a test plan. After pushing the button "Create New Snaphot" RQM shows the error message:
Unable to save snapshot for Test Plan
'Snapshot Test Plan' failed.

How can I get to know why the snapshot can not be saved? What can be the root cause of this problem?

Piotr Aniola commented Jun 18 '15, 7:16 a.m.

Is there a "show details" link on the error message?
Is there anything written to the qm.log file on the server?

Ara Masrof commented Jun 18 '15, 7:34 a.m.

 In addition to Piotr's comment, can you please provide the version of RQM you are currently using?

Markus Farnung commented Jun 18 '15, 7:56 a.m.

There is no "show detail link".
The version we are using is 5.0.2.

I wanted to attach a screenshot, but I get the error message:
sorry, file uploading requires reputation >60

paul chu commented Jun 18 '15, 12:10 p.m.

Can you bring up the browser console to see if there is more info on the exception from the service request?

Ara Masrof commented Jun 18 '15, 1:04 p.m.


Does the Project Area in question have Test Artifacts : Name Uniqueness enabled (Administration -> Manage This Project Area : Test Artifacts -> Types Name Uniqueness)?

Markus Farnung commented Jun 22 '15, 4:12 a.m.

Hello Ara Masrof,
yes. The name uniqueness is enabled for all types of test artifacts.

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Ara Masrof (3.2k15) | answered Jun 22 '15, 6:58 a.m.
I believe you are running into the following defect


Markus Farnung commented Jun 22 '15, 8:03 a.m.

ok. But is there a workaround for 5.0.2?
Can we get a backport of the bugfix for 5.0.2?

Ara Masrof commented Jun 22 '15, 8:15 a.m.

Please open a PMR with the support team (reference the defect listed in this thread) and request a backport

That will begin the process of getting the defect backported to the 502 iFix stream 

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