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Unable to save snaphot for test plan

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Markus Farnung
(14●12●18) Jun 18 '15, 5:24 a.m.
I want to save a snaphot of a test plan. After pushing the button "Create New Snaphot" RQM shows the error message:
Unable to save snapshot for Test Plan
'Snapshot Test Plan' failed.

How can I get to know why the snapshot can not be saved? What can be the root cause of this problem?

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Piotr Aniola
Jun 18 '15, 7:16 a.m.
Is there a "show details" link on the error message? Is there anything written to the qm.log file on the server?

Ara Masrof
JAZZ DEVELOPER Jun 18 '15, 7:34 a.m.
 In addition to Piotr's comment, can you please provide the version of RQM you are currently using?

Markus Farnung
Jun 18 '15, 7:56 a.m.
There is no "show detail link". The version we are using is 5.0.2. I wanted to attach a screenshot, but I get the error message: sorry, file uploading requires reputation >60

paul chu
JAZZ DEVELOPER Jun 18 '15, 12:10 p.m.
Can you bring up the browser console to see if there is more info on the exception from the service request?

Ara Masrof
JAZZ DEVELOPER Jun 18 '15, 1:04 p.m.
Markus, Does the Project Area in question have Test Artifacts : Name Uniqueness enabled (Administration -> Manage This Project Area : Test Artifacts -> Types Name Uniqueness)?

Markus Farnung
Jun 22 '15, 4:12 a.m.
Hello Ara Masrof, yes. The name uniqueness is enabled for all types of test artifacts.

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Ara Masrof
JAZZ DEVELOPER (3.2k●1●5) Jun 22 '15, 6:58 a.m.
 Markus,
I believe you are running into the following defect

Ara

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Markus Farnung
Jun 22 '15, 8:03 a.m.
ok. But is there a workaround for 5.0.2? Can we get a backport of the bugfix for 5.0.2?

Ara Masrof
JAZZ DEVELOPER Jun 22 '15, 8:15 a.m.
Please open a PMR with the support team (reference the defect listed in this thread) and request a backport That will begin the process of getting the defect backported to the 502 iFix stream 

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Question asked: Jun 18 '15, 5:24 a.m.

Question was seen: 6,190 times

Last updated: Jun 22 '15, 8:15 a.m.

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