It's all about the answers!

Ask a question

Issue with licence in RTC


Suyash adsul (9915) | asked Jun 02 '15, 10:55 a.m.
HI,

We have provided licence to users in Jazz Team Server and added them in RTC project area, however user is getting following error message while performing any action in project area as licence are not shown assigned to their ID's but in JTS it is showing licence assignment for those users.

An error response was received from the Jazz Team Server. Status=400. Message: The ContributorHandle with the "[UUID _y-aR1AUxEeWTGf4S3bm_XQ]" item ID doesn't match any existing ContributorRecords.
hide details
java.lang.IllegalArgumentException
com.ibm.team.repository.service.internal.license.LicenseService.queryPrimaryIdentity(LicenseService.java:2033)
com.ibm.team.repository.service.internal.license.LicenseService.convertToPrimaryHandle(LicenseService.java:2006)
com.ibm.team.repository.service.internal.license.LicenseService.getAssignedLicenses(LicenseService.java:1965)
sun.reflect.GeneratedMethodAccessor426.invoke(null)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
java.lang.reflect.Method.invoke(Method.java:611)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
$Proxy367.getAssignedLicenses(null)
com.ibm.team.repository.service.internal.license.jts.JtsLicenseService.getAssignedLicenses(JtsLicenseService.java:121)
sun.reflect.GeneratedMethodAccessor425.invoke(null)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
java.lang.reflect.Method.invoke(Method.java:611)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)

Could you please assist us on this issue. what has went wrong from our side?

Thanks and regards,
Suyash Adsul

One answer



permanent link
Martha (Ruby) Andrews (3.0k44051) | answered Jun 02 '15, 3:20 p.m.
JAZZ DEVELOPER
Users are stored on both applications (RTC) and the Jazz Team Server. The Jazz Team Server is the primary source of information and the application can query the JTS for license information. In this case, it looks like the user information on the application does not match what is on JTS. You should open a ticket with IBM Rational Support to get this addressed.

Martha (Ruby) Andrews
Jazz Foundation L3 Development Team Lead

Your answer


Register or to post your answer.