Issue with licence in RTC

HI,

We have provided licence to users in Jazz Team Server and added them in RTC project area, however user is getting following error message while performing any action in project area as licence are not shown assigned to their ID's but in JTS it is showing licence assignment for those users.

hide details com.ibm.team.repository.service.internal.license.LicenseService.queryPrimaryIdentity(LicenseService.java:2033)
com.ibm.team.repository.service.internal.license.LicenseService.convertToPrimaryHandle(LicenseService.java:2006)
com.ibm.team.repository.service.internal.license.LicenseService.getAssignedLicenses(LicenseService.java:1965)
sun.reflect.GeneratedMethodAccessor426.invoke(null)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
java.lang.reflect.Method.invoke(Method.java:611)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
$Proxy367.getAssignedLicenses(null)
com.ibm.team.repository.service.internal.license.jts.JtsLicenseService.getAssignedLicenses(JtsLicenseService.java:121)
sun.reflect.GeneratedMethodAccessor425.invoke(null)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
java.lang.reflect.Method.invoke(Method.java:611)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)

Could you please assist us on this issue. what has went wrong from our side?

Thanks and regards,
Suyash Adsul