ADMIN user fails to login to RQM

Hi,
I have imported two license files. First, I have imported for
"Client Access License Activation Keys". Afterwards, I have
also imported another license file for "Server Activation
Key". I got this error "Client Access Type 'Quality
Manager' will be deactivated. See 'Client Access Licenses Activation
Keys' section for more information.Client Access Type 'Test Lab
Manager' will be deactivated. See 'Client Access Licenses Activation
Keys' section for more information.Client Access Type 'Viewer' will
be deactivated. See 'Client Access Licenses Activation Keys' section
for more information.".

I ignored the warning and saved the changes.

Now, I can't login to the system with any user, even ADMIN suer.

It always retrieves this message...
"You have successfully logged into Jazz Team
Server but you are not authorized to access Rational Quality Manager.
Contact your Jazz Team Server Administrator to learn how to get
access. Return to the Log In screen."


Could you advice, please?

Your help is highly appreciated.

Thank You,
Amr Banna

AmrBanna wrote:

Hi,
I have imported two license files. First, I have imported for
"Client Access License Activation Keys". Afterwards, I have
also imported another license file for "Server Activation
Key". I got this error "Client Access Type 'Quality
Manager' will be deactivated. See 'Client Access Licenses Activation
Keys' section for more information.Client Access Type 'Test Lab
Manager' will be deactivated. See 'Client Access Licenses Activation
Keys' section for more information.Client Access Type 'Viewer' will
be deactivated. See 'Client Access Licenses Activation Keys' section
for more information.".

I ignored the warning and saved the changes.

Now, I can't login to the system with any user, even ADMIN suer.

It always retrieves this message...
"You have successfully logged into Jazz Team
Server but you are not authorized to access Rational Quality Manager.
Contact your Jazz Team Server Administrator to learn how to get
access. Return to the Log In screen."


Could you advice, please?

Your help is highly appreciated.

Thank You,
Amr Banna

The "Viewer" client access license type has been deactivated because too many licenses have been assigned. Unassign licenses until the number of used licenses is less than the number available for this server.)

AmrBanna wrote:

Hi,
I have imported two license files. First, I have imported for
"Client Access License Activation Keys". Afterwards, I have
also imported another license file for "Server Activation
Key". I got this error "Client Access Type 'Quality
Manager' will be deactivated. See 'Client Access Licenses Activation
Keys' section for more information.Client Access Type 'Test Lab
Manager' will be deactivated. See 'Client Access Licenses Activation
Keys' section for more information.Client Access Type 'Viewer' will
be deactivated. See 'Client Access Licenses Activation Keys' section
for more information.".

I ignored the warning and saved the changes.

Now, I can't login to the system with any user, even ADMIN suer.

It always retrieves this message...
"You have successfully logged into Jazz Team
Server but you are not authorized to access Rational Quality Manager.
Contact your Jazz Team Server Administrator to learn how to get
access. Return to the Log In screen."


Could you advice, please?

Your help is highly appreciated.

Thank You,
Amr Banna

The "Viewer" client access license type has been deactivated because too many licenses have been assigned. Unassign licenses until the number of used licenses is less than the number available for this server.)