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Server offline or unreachable

Hi All

We have been using RTC for about a year now. As of Monday, we are unable to open our active projects. Licences all seem fine, DB2 disc space is ok, all services seem to be running, network connections ok.

The following displays:

The "com.ibm.team.process.internal.service.web.ProcessWebUIService" service failed to activate because a service that it depends on, "com.ibm.team.repository.service.IServerQueryService", failed to be activated. For more details, open the help system and search for CRJAZ1972E.ID CRJAZ1972E

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com.ibm.team.repository.common.transport.TeamServiceRegistryException
com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.buildServicesMap(AbstractActivationManagerOwner.java:331)
com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.doActivate(AbstractActivationManagerOwner.java:678)
com.ibm.team.repository.common.transport.internal.registry.ServiceProviderActivationManagerOwner.getService(ServiceProviderActivationManagerOwner.java:129)
com.ibm.team.repository.common.transport.internal.registry.OsgiServicesManager.getService(OsgiServicesManager.java:281)
com.ibm.team.repository.common.transport.internal.registry.OsgiServicesManager.getService(OsgiServicesManager.java:290)
com.ibm.team.repository.common.transport.internal.registry.OsgiServicesManager.getServiceForRemoteAccess(OsgiServicesManager.java:577)
com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest2(AbstractTeamServerServlet.java:1971)
com.ibm.team.repository.servlet.AbstractTeamServerServlet.handleRequest(AbstractTeamServerServlet.java:1878)
com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1754)
javax.servlet.http.HttpServlet.service(HttpServlet.java:831)
org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)
org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)
org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126)
org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:76)
javax.servlet.http.HttpServlet.service(HttpServlet.java:831)
org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)
com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:68)
javax.servlet.http.HttpServlet.service(HttpServlet.java:831)
com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1657)
com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1597)
com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:131)
com.ibm.team.repository.server.servletbridge.BridgeFilter.processDelegate(BridgeFilter.java:133)
com.ibm.team.repository.server.servletbridge.BridgeFilter.doFilter(BridgeFilter.java:154)
com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:188)
com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:116)
com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:77)
com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:908)
com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:934)
com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:502)
com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:181)
com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:91)
com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:864)
com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1592)
com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:186)
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:452)
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:511)
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:305)
com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:83)
com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1784)
com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:816)
com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1613)
Caused by:
The "com.ibm.team.repository.service.internal.ServerQueryService" service failed to activate because a service that it depends on, "com.ibm.team.repository.service.internal.permission.read.IInternalReadOnlyContextManagerService", failed to be activated. For more details, open the help system and search for CRJAZ1972E. (com.ibm.team.repository.common.transport.TeamServiceRegistryException)ID CRJAZ1972E
com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.buildServicesMap(AbstractActivationManagerOwner.java:331)
com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.doActivate(AbstractActivationManagerOwner.java:678)
com.ibm.team.repository.common.transport.internal.registry.ServiceProviderActivationManagerOwner.getService(ServiceProviderActivationManagerOwner.java:129)
com.ibm.team.repository.common.transport.internal.registry.OsgiServicesManager.getService(OsgiServicesManager.java:281)
... 48 more.
Caused by:
The "com.ibm.team.repository.service.internal.permission.read.impl.ContextManagerService" service failed to activate because a service that it depends on, "com.ibm.team.repository.service.internal.IInternalPrimitiveTransactionService", failed to be activated. For more details, open the help system and search for CRJAZ1972E. (com.ibm.team.repository.common.transport.TeamServiceRegistryException)ID CRJAZ1972E
com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.buildServicesMap(AbstractActivationManagerOwner.java:331)
com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.doActivate(AbstractActivationManagerOwner.java:678)
com.ibm.team.repository.common.transport.internal.registry.ServiceProviderActivationManagerOwner.getService(ServiceProviderActivationManagerOwner.java:129)
com.ibm.team.repository.common.transport.internal.registry.OsgiServicesManager.getService(OsgiServicesManager.java:281)
... 53 more.
Caused by:
The service class "com.ibm.team.repository.service.internal.PrimitiveTransactionService" failed during activation. (com.ibm.team.repository.common.transport.TeamServiceRegistryException)ID CRJAZ1092I
com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.bindRequiredServices(AbstractActivationManagerOwner.java:258)
com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.performActivation(AbstractActivationManagerOwner.java:629)
com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.doActivate(AbstractActivationManagerOwner.java:691)
com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.activate(AbstractActivationManagerOwner.java:181)
... 92 more.
Caused by:
com.ibm.team.repository.service.internal.verticalRegistry.MappingException: Failed to get schema name for packageUri = com.ibm.team.repository (java.lang.RuntimeException)
com.ibm.team.repository.service.internal.PrimitiveTransactionService.activate(PrimitiveTransactionService.java:62)
com.ibm.team.repository.service.AbstractService.bindRequiredServices(AbstractService.java:191)
com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.bindRequiredServices(AbstractActivationManagerOwner.java:252)
com.ibm.team.repository.common.transport.internal.registry.AbstractActivationManagerOwner.performActivation(AbstractActivationManagerOwner.java:629)
... 94 more.
Caused by:
Failed to get schema name for packageUri = com.ibm.team.repository (com.ibm.team.repository.service.internal.verticalRegistry.MappingException)
com.ibm.team.repository.service.internal.schemagen.GenerationContext.createSchema(GenerationContext.java:102)
com.ibm.team.repository.service.internal.verticalRegistry.ComponentORMProvider.initSchemaMap(ComponentORMProvider.java:343)
com.ibm.team.repository.service.internal.verticalRegistry.ComponentORMProvider.doTopDownMapping(ComponentORMProvider.java:330)
com.ibm.team.repository.service.internal.verticalRegistry.ComponentORMProvider.getSchemaMap(ComponentORMProvider.java:1246)
... 109 more.
Caused by:
Failed to lookup the schema name for the "com.ibm.team.repository" package. (com.ibm.team.repository.common.TeamRepositoryException)ID CRJAZ0824I
com.ibm.team.repository.service.internal.schemagen.PersistentMappingService.lookupSchemaNameForPackage(PersistentMappingService.java:442)
com.ibm.team.repository.service.internal.schemagen.PersistentMappingService.getSchemaName(PersistentMappingService.java:359)
com.ibm.team.repository.service.internal.schemagen.PersistentMappingService.access$1(PersistentMappingService.java:353)
com.ibm.team.repository.service.internal.schemagen.PersistentMappingService$3.run(PersistentMappingService.java:336)
... 125 more.
Caused by:
DB2 SQL Error: SQLCODE=-290, SQLSTATE=55039, SQLERRMC=null, DRIVER=3.57.82 (com.ibm.db2.jcc.am.SqlException)
com.ibm.db2.jcc.am.bd.a(bd.java:679)
com.ibm.db2.jcc.am.bd.a(bd.java:60)
com.ibm.db2.jcc.am.bd.a(bd.java:127)
com.ibm.db2.jcc.am.zl.b(zl.java:3760)
... 143 more.

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One answer

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There is an DB2 error, so I assume the Database is not OK. Check the database logs and check if there is anything that went wrong over the last few days. You might have to go back to a backup. Otherwise contact support. The Database error at the end of the log is important. some searching associates 290 with the tablespaces.

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Question details

Question asked: May 06 '15, 3:26 a.m.

Question was seen: 2,880 times

Last updated: May 06 '15, 3:39 a.m.

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