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CRJAZ1933E A serious error occurred indicating a server configuration problem. The server received a request for OAuth authentication, but was unable to find or load the service that handles the authentication request.


Shuchita Tripathi (30424589) | asked Apr 29 '15, 3:24 a.m.
edited Apr 29 '15, 3:27 a.m.
Hi,

I am getting following error in the RTC log files:
RTC Details:
Version 5.0
WAS 8.5
Installed on Windows

Can somebody please guide on this?
This is a production server.

015-04-29 08:57:05,579 [ccm: AsynchronousTaskRunner-2 @@ 08:57] ERROR com.ibm.team.repository                             - CRJAZ2388E The background process that synchronizes user data between servers could not be completed. The synchronizer will attempt the synchronization again.
CRJAZ1166I The stack trace hash is 63F95D9D915F0B9B2F76FF2472623310F8EF47CB.
com.ibm.team.repository.common.TeamRepositoryException: An error response was received from the Jazz Team Server. Status=500.  Message: CRJAZ1933E A serious error occurred indicating a server configuration problem.  The server received a request for OAuth authentication, but was unable to find or load the service that handles the authentication request.  The server is mis-configured, and is probably showing other errors as well.  Consult the system logs for further information on why this authentication service is unavailable.
at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient.createExceptionFromResponse(CrossServerHttpClient.java:576)
at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient.checkResponse(CrossServerHttpClient.java:523)
at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient.send(CrossServerHttpClient.java:495)
at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient.send(CrossServerHttpClient.java:349)
at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient.send(CrossServerHttpClient.java:507)
at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClientService.send(CrossServerHttpClientService.java:68)
at sun.reflect.GeneratedMethodAccessor235.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
at com.sun.proxy.$Proxy341.send(Unknown Source)
at com.ibm.team.repository.service.compatibility.AbstractCompatibilityService.send(AbstractCompatibilityService.java:56)
at com.ibm.team.repository.service.compatibility.contributor.internal.CompatContributorService.get(CompatContributorService.java:741)
at com.ibm.team.repository.service.compatibility.contributor.internal.CompatContributorService.query(CompatContributorService.java:717)
at com.ibm.team.repository.service.compatibility.contributor.internal.ServicesBasedContributorSynchronizerHelper.queryUrl(ServicesBasedContributorSynchronizerHelper.java:108)
at com.ibm.team.repository.service.compatibility.contributor.internal.ContributorSynchronizer.runQuery(ContributorSynchronizer.java:712)
at com.ibm.team.repository.service.compatibility.contributor.internal.ContributorSynchronizer.runQuery(ContributorSynchronizer.java:699)
at com.ibm.team.repository.service.compatibility.contributor.internal.ContributorSynchronizer.doPerformSynchronization(ContributorSynchronizer.java:259)
at com.ibm.team.repository.service.compatibility.contributor.internal.ContributorSynchronizer.performSynchronization(ContributorSynchronizer.java:196)
at com.ibm.team.repository.service.compatibility.contributor.internal.CompatContributorService$2.run(CompatContributorService.java:470)
at com.ibm.team.repository.service.internal.TeamServiceContext.runAsAdmin(TeamServiceContext.java:141)
at com.ibm.team.repository.service.compatibility.contributor.internal.CompatContributorService.performSynchronization(CompatContributorService.java:466)
at com.ibm.team.repository.service.compatibility.contributor.internal.CompatContributorService.performSynchronization(CompatContributorService.java:435)
at sun.reflect.GeneratedMethodAccessor324.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
at com.sun.proxy.$Proxy563.performSynchronization(Unknown Source)
at com.ibm.team.repository.service.compatibility.contributor.internal.ContributorSynchronizingTask.runTask(ContributorSynchronizingTask.java:38)
at com.ibm.team.repository.service.async.AbstractAutoScheduledTask.executeTask(AbstractAutoScheduledTask.java:92)
at sun.reflect.GeneratedMethodAccessor115.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
at com.sun.proxy.$Proxy565.executeTask(Unknown Source)
at com.ibm.team.repository.service.internal.scheduler.AsynchronousTaskRunner.runTask(AsynchronousTaskRunner.java:158)
at com.ibm.team.repository.service.internal.scheduler.AsynchronousTaskRunner.run(AsynchronousTaskRunner.java:119)
at java.lang.Thread.run(Thread.java:773)
Caused by: com.ibm.team.repository.common.transport.TeamServiceRegistryException: An error response was received from the Jazz Team Server. Status=500.  Message: CRJAZ1933E A serious error occurred indicating a server configuration problem.  The server received a request for OAuth authentication, but was unable to find or load the service that handles the authentication request.  The server is mis-configured, and is probably showing other errors as well.  Consult the system logs for further information on why this authentication service is unavailable.
at com.ibm.team.repository.service.internal.oauth.OAuthAdvisor.getHandler(OAuthAdvisor.java:68)
at com.ibm.team.repository.service.internal.oauth.OAuthAdvisor.getAuthHandler(OAuthAdvisor.java:53)
at sun.reflect.GeneratedMethodAccessor53.invoke(null)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportProxyServiceRecord.java:56)
at com.sun.proxy.$Proxy577.getAuthHandler(null)
at com.ibm.team.repository.internal.servlet.registry.AuthAdvisorRegistry.getAuthHandler(AuthAdvisorRegistry.java:70)
at com.ibm.team.repository.servlet.AbstractTeamServerServlet.service(AbstractTeamServerServlet.java:1614)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:180)
at org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:76)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)
at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:74)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1227)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:776)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:458)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)
at com.ibm.team.repository.server.servletbridge.BridgeFilter.processDelegate(BridgeFilter.java:165)
at com.ibm.team.repository.server.servletbridge.BridgeFilter.doFilter(BridgeFilter.java:198)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:928)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1025)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:909)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:200)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:459)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:526)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:312)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88)
at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCallback.complete(SSLReadServiceContext.java:1784)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1862)
at com.ibm.team.repository.common.internal.marshal.util.MarshallerUtil.decodeExceptions(MarshallerUtil.java:340)
at com.ibm.team.repository.common.serialize.internal.JSONDeserializer.deserializeErrorObj(JSONDeserializer.java:957)
at com.ibm.team.repository.common.serialize.internal.JSONDeserializer.deserializeException(JSONDeserializer.java:933)
at com.ibm.team.repository.service.compatibility.util.http.CrossServerHttpClient.createExceptionFromResponse(CrossServerHttpClient.java:558)
... 43 more


Comments
Don Yang commented Apr 29 '15, 9:18 p.m.

if you know what actions the user on GUI is leading to the error, it could help. You may also need to check with other log files such as jts.log, admin.log and systemout.log and see if any more info there at the same timestamp.
From the error itself, you may check
1) in jts/admin/users, check if functional users such as jts_user, ccm_user and other users are archived or not, if yes, you need to restore those users
2) go to jts/admin, ccm/admin and check if the Oauth consumer keys are matching in the Consumer(inbound)/friend(outbound)
3) check and see if the technotes help:
https://www-304.ibm.com/support/docview.wss?uid=swg21509444
http://www-01.ibm.com/support/docview.wss?uid=swg21691301

If nothing helps, you may consider to get client support involved as the tracing logs may be required to further comprehensive investigations.


Donald Nong commented Apr 29 '15, 11:06 p.m.

You only showed the errors in ccm.log, and the error says that the JTS server returned a 500 error. Have you checked the jts.log file to see what contributed to the 500 error?


Shuchita Tripathi commented Apr 30 '15, 7:46 a.m. | edited Apr 30 '15, 7:47 a.m.

 Hi Donald,


I am getting following error in jts.log.

om.ibm.team.repository.common.TeamRepositoryException: CRJAZ1670E The service contributions could not be updated for the b8908e77-41cf-4483-b84c-857208bbe8f8 application from this web address: https://<server>/ccm/scr
at com.ibm.team.repository.service.internal.discovery.DiscoveryService.updateServiceContributions(DiscoveryService.java:229)

Can you please tell what can be done for this?


Donald Nong commented Apr 30 '15, 10:41 p.m.

Pretty hard to say what's going on with such simple error message. I suggest you contact Support to get it sorted out.

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