Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

User only access JTS but not CCM ( New LDAP User) - RTC 5.0.2

 After upgrading RTC 4.0.3 to 5.0.2 , the new users in LDAP do not access CCM . But JTS they access normally.

This message occurs :

Error!
Could not init workbench. Error fetching initialization data:

"Error! Could not ini workbench. Error fetching initlization data :"

We have executed repotolls reindex e others commands, but it not worked too.




0 votes



One answer

Permanent link
I would suggest to look into the JTS and CCM diagnostic at the server administration pages.
If new users recently added only work with JTS and old ones with JTS and CCM, something could be wrong in the communication between JTS and CCM. JTS tries to create the new users in CCM and this might fail.
Please while looking at the diagnostics, also look into the JTS and CCM logs.

1 vote

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details

Question asked: Apr 13 '15, 9:32 a.m.

Question was seen: 3,070 times

Last updated: Apr 13 '15, 9:41 a.m.

Confirmation Cancel Confirm