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question asked: Apr 09 '15, 2:36 p.m.
question was seen: 5,735 times
last updated: Apr 10 '15, 7:41 a.m.

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Unable to remove artifact from module

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Bradley Lahr (62●8●12) | asked Apr 09 '15, 2:36 p.m.
edited Apr 10 '15, 7:41 a.m. by Ralph Schoon (63.6k●3●36●46)
With Doors NG from the CLM 5.0.2 suite

I have a visio diagram which was uploaded as an artifact and used in 1 module.   I have the administrator role, and I'm unable to remove the artifact from the module.   The error listed below says it must be removed from all the modules that use it.    I'm trying to remove it from the only module where it is being used.

Please advise on a work around, or let me know if this is a bug.


This artifact cannot be deleted because it used in at least one module. hide details
ID CRRRW7668E  Before an artifact can be deleted, it must be removed from all of the modules that use it. To find out which modules use the artifact, open the artifact and view the Where Used section of the sidebar. Remove the artifact from those modules and then delete the artifact.
Unable to load https://hostname:9443/rm/wrappedResources/_-mMold7KEeSk0YsnNQ4pkA?reportUnboundArtifacts=true&dojo.preventCache=1428604434891 status: 403
Error: Unable to load https://hostname:9443/rm/wrappedResources/_-mMold7KEeSk0YsnNQ4pkA?reportUnboundArtifacts=true&dojo.preventCache=1428604434891 status: 403 at Error (native) at new _6 (https://hostname:9443/rm/web/_js/?include=A~&etag=Dx8czOSti38_en_US&_proxyURL=%2Frm&ss=GN7Y9&locale=en-us:2489:14) at _6 [as handleResponse] (https://hostname:9443/rm/web/_js/?include=A~&etag=Dx8czOSti38_en_US&_proxyURL=%2Frm&ss=GN7Y9&locale=en-us:6187:4) at XMLHttpRequest._13 (https://hostname:9443/rm/web/_js/?include=A~&etag=Dx8czOSti38_en_US&_proxyURL=%2Frm&ss=GN7Y9&locale=en-us:6202:5)
URL: https://hostname:9443/rm/wrappedResources/_-mMold7KEeSk0YsnNQ4pkA?reportUnboundArtifacts=true
Error 403: Forbidden
CRRRS8683E The artifact cannot be deleted.
Requirements Management/5.0.2

Accepted answer

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Bradley Lahr (62●8●12) | answered Apr 09 '15, 3:26 p.m.
 I found this issue has already been reported, and a work around exists. 

Workaround:
- Create a new regular text artifact above the uploaded file in
the module.
- Demote the file artifact so that it becomes a child of the new
text artifact.
- Remove the text artifact.

https://www-304.ibm.com/support/entdocview.wss?uid=swg1PI33016

https://jazz.net/jazz03/web/projects/Requirements%20Management#action=com.ibm.team.workitem.viewWorkItem&id=92083


Ralph Schoon selected this answer as the correct answer
Comments
Hutter Donat commented Apr 10 '15, 4:18 a.m.

Thank you for this valuable hint.


This is really an annoying issue.

One other answer

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Daniel Moul (5.0k●13●18) | answered Apr 09 '15, 3:24 p.m.
FORUM MODERATOR / JAZZ DEVELOPER
Looks to me like this could be a defect. Have you searched this forum and the RM work item system for this problem?

If a log out, browser cache flush and log back in doesn't solve it (and I doubt it will), then your fastest path to resolution might be to open a support ticket.

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