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RQM 5.0.2 Unable to save TestCase Exceeded BucketLockService retry threshold


Rafael Rodriguez Montes (23012102191) | asked Mar 18 '15, 6:43 p.m.
edited Mar 18 '15, 9:07 p.m. by Geoffrey Clemm (30.0k23035)

I'm getting this error message, How can I fix this?


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Don Yang commented Mar 18 '15, 7:12 p.m.

Too little info to understand what could be the problem. some checking points to start with:

1.check with the user license and role permission, if possible try with a jazzadmin with full permissions

2. try different browser

3. check with qm.log file and see if there is any more info at the timestamp when you got the error. If possible, you may post the trace log here.

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Paul Slauenwhite (8.3k12) | answered Mar 23 '15, 8:40 a.m.
FORUM MODERATOR / JAZZ DEVELOPER
Please open a PMR.
Rafael Rodriguez Montes selected this answer as the correct answer

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Jörg Werner commented Feb 29 '16, 7:13 a.m.

Was a PMR opened?

Today we got the same error. A test case was copied and the first time we try to save it we got the error message:


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Frank McGrath (242162) | answered Apr 24 '15, 3:40 p.m.
JAZZ DEVELOPER
edited Apr 24 '15, 3:42 p.m.
Some background information:
The BucketLockService is used to guarantee uniqueness or as a kind of semaphore. It is used all over the Quality Manager code. For example, in this context of saving a test case, it can be used to guarantee that the name of the test case is unique if that project setting is in place. There is a possibility that the lock will cause a false positive, and so the transaction might be retried. There is a limit on the number of retries, and that was exceeded here. It is certainly unusual to have multiple retries unless the server is under heavy load.
It is hard to determine exactly what might have caused the issue without more information. There was probably a stacktrace returned to the client browser, and that could be extremely valuable in determining the root cause. Unfortunately you would need to be using developer tools in the browser such as the Firefox/Firebug console to see that.

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Natarajan Thirumeni (288116) | answered Sep 13 '16, 9:16 a.m.
I am able to reproduce the limit in QM 602 iFix004 environment. The limit for test case category appears to be 50 per QM project areas. The number includes live + trash +  permanently deleted category. In 602 the error message is better. The message you get while creating a new category not whilst trying to refresh or a save test case.

"You have reached the limit of 50 categories"

If you need new category either consider a new QM project area or associate them as "add value" to an existing category.

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