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RTC v5.0.2

Keith Woodard (16157) | asked Jan 16 '15, 11:18 a.m.
 Good Day,

I have installed RTC v5.0.2 installed on my Windows 7 Enterprise, laptop at work. I wanted to simply prototype the inner workings of RTC with DOORS and RQM. I downloaded these tools that claimed to have trial licenses. I also installed a current version of IBM DB2 for my backend database. However, I am getting license error.


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Mike Jaworski (1.4k6) | answered Jan 16 '15, 11:24 a.m.
Hi Keith,

Can you provide some more detail about the error message you are receiving? If you are using trial licenses, you might need to log in to https://[host]/jts/admin -> Manage Server -> License Key Administration, and Activate the licenses for the products you wish to use. After activating the licenses, you'll also need to make sure that they are properly assigned to your user.

Hope this helps,

Keith Woodard commented Jan 16 '15, 12:03 p.m. | edited Jan 16 '15, 12:58 p.m.

 The host reference you gave me does not load any content on my system which is Windows 7 Enterprise. Perhaps the Jazz Team Foundation Service is not starting

Keith Woodard commented Jan 16 '15, 12:21 p.m. | edited Jan 16 '15, 12:58 p.m.

 According to the supplied documentation, this should be the correct URL to access the licensing server:  https://hostname:9443/jts/admin

Keith Woodard commented Jan 16 '15, 12:34 p.m. | edited Jan 16 '15, 12:58 p.m.

 I have located the error that is contributing to the failure of my Jazz TFS from starting:

server/conf was unexpected at this time

Mike Jaworski commented Jan 16 '15, 1:02 p.m.

Hi Keith, Sorry for the confusion above. You should replace the "[host]" string from the URL I supplied above with the appropriate hostname for your 5.0.2 CLM server. For example, in order to access this page on my personal server, the URL would look like this:

Are you able to provide any further details on the error you are seeing? Thanks.

Keith Woodard commented Jan 16 '15, 2:04 p.m. | edited Jan 19 '15, 3:17 a.m.

 My Jazz service will not start

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Ralph Schoon (63.3k33646) | answered Jan 19 '15, 3:37 a.m.

from the description above, I can not really understand what steps you did.

If you install the Jazz products for the first time, I would suggest to do the following basic install to get a feeling for how that works.
1. Install with Tomcat and Derby
2. Start the server using the server.startup.bat
3. Run the https://<yourhostname>:9443/jts/setup, setup the server, unlock the trial licenses

Then play around with it. Note the log files in the folder log in the server folder.
After you have familiarized yourself with this, you can do more complex setup scenarios.

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