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I have created an IR which had a wrong workflow, I fixed the workflow, but how can I fix the workflow of already created IR?

Rajdeep Devnath (655) | asked Dec 18 '14, 6:52 a.m.
There are few IR and CR that has been created by the team with wrong workflow. The workflow have been fixed now, but how can I change the workflow of already created IR and CR? Any help please

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Geoffrey Clemm (30.1k33035) | answered Dec 18 '14, 2:28 p.m.
edited Dec 18 '14, 2:28 p.m.
You will need to identify what was done to "fix" the workflow.   If you modified the process configuration of the project area, then that new workflow applies to all the existing work items.   If part of the fix for the workflow was to remove some states, and one of the existing work items was in that state, then you would need to transition the work item to a new (valid) state.

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