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RTC - 3.0.1 thick client is not getting opened


Deepak Shintre (61) | asked Nov 19 '14, 9:38 a.m.
Hi Guys,

I am a newbee in RTC administration. I have got a problem wherein the user is unable to launch RTC thick client. On every attempt to launch RTC, she gets the error:

An error has occured. See the log file C:\Documents and Settings\username\workspace\.metadata\.log.

The contents of the log are:

-----------------------------------------------------------------------------------------
!ENTRY org.eclipse.osgi 2 0 2014-11-18 14:18:04.328
!MESSAGE The following is a complete list of bundles which are not resolved, see the prior log entry for the root cause if it exists:
!SUBENTRY 1 org.eclipse.osgi 2 0 2014-11-18 14:18:04.328
!MESSAGE Bundle org.eclipse.jdt.apt.pluggable.core_1.0.201.R35x_v20090925-1100 [558] was not resolved.
!SUBENTRY 2 org.eclipse.jdt.apt.pluggable.core 2 0 2014-11-18 14:18:04.328
!MESSAGE Missing imported package org.eclipse.jdt.internal.compiler.tool_0.0.0.
!SUBENTRY 2 org.eclipse.jdt.apt.pluggable.core 2 0 2014-11-18 14:18:04.328
!MESSAGE Missing imported package org.eclipse.jdt.internal.compiler.apt.dispatch_0.0.0.
!SUBENTRY 2 org.eclipse.jdt.apt.pluggable.core 2 0 2014-11-18 14:18:04.328
!MESSAGE Missing imported package org.eclipse.jdt.internal.compiler.apt.model_0.0.0.
!SUBENTRY 2 org.eclipse.jdt.apt.pluggable.core 2 0 2014-11-18 14:18:04.328
!MESSAGE Missing imported package org.eclipse.jdt.internal.compiler.apt.util_0.0.0.
!SUBENTRY 1 org.eclipse.osgi 2 0 2014-11-18 14:18:04.328
!MESSAGE Bundle org.eclipse.jdt.compiler.apt_1.0.201.R35x_v20090925-1100 [560] was not resolved.
!SUBENTRY 2 org.eclipse.jdt.compiler.apt 2 0 2014-11-18 14:18:04.328
!MESSAGE Missing imported package org.eclipse.jdt.internal.compiler.tool_0.0.0.
!SUBENTRY 1 org.eclipse.osgi 2 0 2014-11-18 14:18:04.328
!MESSAGE Bundle org.eclipse.jdt.compiler.tool_1.0.100.v_981_R35x [561] was not resolved.
-----------------------------------------------------------------------------------------

As an attempt to solve this issue, i googled, and tried the below steps:

i. increasing  --launcher.XXMaxPermSize   256m  to  512m  in  eclipse.ini   (as per http://stackoverflow.com/questions/5423238/eclipse-helios-java-lang-runtimeexception-widget-disposed-too-early?answertab=active#tab-top)


ii. Tried deleting the  .snap  file located in the directory :

<workspace-directory>\.metadata\.plugins\org.eclipse.core.resources (as per http://stackoverflow.com/questions/3505187/eclipse-wont-start-log-error-says-objectnotfoundexception-tree-element)

But unfortunately we couldnt find the .snap file under org.eclipse.core.resources dir.

iii. The user also said she has tried uninstall and fresh install for 3 times, but in vain.

Could you please help.

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