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question asked: Nov 10 '14, 2:23 p.m.
question was seen: 3,164 times
last updated: Nov 12 '14, 11:27 a.m.

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Why can't I unlock a document?

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Jeffrey Burke (31●26●37) | asked Nov 10 '14, 2:23 p.m.
A user has a document locked and I'm unable to unlock it even though I have permissions to unlock.

Any ideas why this is the case?

Thanks!
Comments
Jeffrey Burke commented Nov 10 '14, 2:24 p.m.

This is in ccm

Lily Wang commented Nov 10 '14, 7:38 p.m.

Hi Jeffrey,

What's the error message you got when you unlocked the file?
Are you using Eclipse client or web client?
What's the RTC version?
Please also check if the stream is owned by the project area or a team area, and if you have the "Destroy locks of others" permission in that project/team area. 

Jeffrey Burke commented Nov 11 '14, 1:34 p.m.

Hi Lily,
Using Web UI and using RTC 4.0.
The message stated that the document was locked by another user.

I'll check on the stream ownership.

Thanks,
Jeff

Jeffrey Burke commented Nov 12 '14, 11:27 a.m.

Stream is owned by the project area.

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