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Email not triggering from discussion @username

Balamurugan Selvarasu (331430) | asked Nov 06 '14, 1:15 a.m.

When I try send a message from discussion of RTC eg: @username Email is not triggering. But Email notification working on other actions like (subscriber, owner). From last week I am facing this issue, one week before it was working file..

Do anyone come across this kind of issue?

Environment Details:

RTC Version - 4.0.5

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Kot T. (1.5k11219) | answered Nov 06 '14, 9:05 a.m.
Have you checked to see of "Message @Me - Email me when someone mentions me in a work item" option is selected for the user? Since it worked before, it may not be it, but it's still worth checking.

Note: The option is in 'View User's profile and licenses page' in CCM

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