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License job is running for over 10 days.

Krzysztof Ka┼║mierczyk (7.4k371103) | asked Nov 26 '15, 5:34 a.m.
edited Nov 26 '15, 5:35 a.m.
I am using IBM Rational Team Concert (RTC) 4.0.7. I found that my ETL job did not start for a long time. It is caused by the fact that my license job in IBM Jazz Team Server (JTS) is running for over 10 days. What is the root cause of the issue?

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Krzysztof Ka┼║mierczyk (7.4k371103) | answered Nov 26 '15, 5:42 a.m.
edited Nov 26 '15, 5:47 a.m.

Running services in Admin panel for JTS shows the following stack trace:                      


JTS log file shows the following error message when the server stopped updating jts-etl.log file with the progress of license job:            
<unauthenticated> /jts/query]  WARN                    
                - CRJZS5742W Query _JxLdoHLQEeWb_bM9811_Zw had an execution time of 282127 ms, and produced 0 results                     
[jts: AsynchronousTaskRunner-2 @@ 07:40] ERROR                             - CRJAZ2654E The server was unable to connect to the database because the database       
connection settings are invalid or because database is unreachable (SQLSTATE: 08006, SQLCODE: 17002). Verify the connection settings in    
your file. See the Jazz Team Server log for more information.                                                            
java.sql.SQLRecoverableException: IO Error: The Network Adapter could not establish the connection                                            
 at oracle.jdbc.driver.T4CConnection.logon(      
 at oracle.jdbc.driver.PhysicalConnection.<init>(                                                                       
 at oracle.jdbc.driver.T4CConnection.<init>(     
Caused by: No route to host            
 at Method)               

This indicates that the network was unavailable but due to unknown reason the connection with Oracle database did not drop. Therefore the process hang on on reading from database.

Restart the server. After restarting the server it was working correctly

  1. Monitor ETL job status regularly. This is a first step during an investigation if the report displays old data. You should go to jts and ccm reports page to see when the jobs finished successfully last time

  2. Upgrade to the latest CLM version. Since version 5.0 there has been introduced DCC component to run ETL jobs. Since 6.0 this is the only way to gather ETL job.

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