Doubt about resolution
Hi,
My doubt is the following: I have five states in my workflow: initial state -> second state -> third state -> fourth state -> fifth state In transition from second to third state I have to set a resolution (that's ok). I'd like that resolution should be immutable till the last state. What is happening is that when I perform the transition from third to fourth state, the resolution disappears. If I save the workitem, I loose the information about resolution. Is it possible to maintain the resolution when it is setted in a intermediary state? |
One answer
This could be a problem of workflow definition.
In RTC Eclipse Client you have to define the allowed resolutions for each state transition (Process Configuration --> Work Items --> Workflows). Check the Action that defines the transition from third to fourth state, weather there are the relevant resolutions selected. |