Doubt about resolution
Hi,
My doubt is the following:
I have five states in my workflow:
initial state -> second state -> third state -> fourth state -> fifth state
In transition from second to third state I have to set a resolution (that's ok). I'd like that resolution should be immutable till the last state.
What is happening is that when I perform the transition from third to fourth state, the resolution disappears. If I save the workitem, I loose the information about resolution.
Is it possible to maintain the resolution when it is setted in a intermediary state?
My doubt is the following:
I have five states in my workflow:
initial state -> second state -> third state -> fourth state -> fifth state
In transition from second to third state I have to set a resolution (that's ok). I'd like that resolution should be immutable till the last state.
What is happening is that when I perform the transition from third to fourth state, the resolution disappears. If I save the workitem, I loose the information about resolution.
Is it possible to maintain the resolution when it is setted in a intermediary state?
One answer
This could be a problem of workflow definition.
In RTC Eclipse Client you have to define the allowed resolutions for each state transition (Process Configuration --> Work Items --> Workflows).
Check the Action that defines the transition from third to fourth state, weather there are the relevant resolutions selected.
In RTC Eclipse Client you have to define the allowed resolutions for each state transition (Process Configuration --> Work Items --> Workflows).
Check the Action that defines the transition from third to fourth state, weather there are the relevant resolutions selected.