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Doubt about resolution


Luiz Almeida (23014877) | asked Sep 11 '14, 3:38 p.m.
Hi,
My doubt is the following:

I have five states in my workflow:

initial state -> second state -> third state -> fourth state -> fifth state

In transition from second to third state I have to set a resolution (that's ok). I'd like that resolution should be immutable till the last state.

What is happening is that when I perform the transition from third to fourth state, the resolution disappears. If I save the workitem, I loose the information about resolution.

Is it possible to maintain the resolution when it is setted in a intermediary state?

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Heike Hefner (845) | answered Sep 12 '14, 8:00 a.m.
This could be a problem of workflow definition.
In RTC Eclipse Client you have to define the allowed resolutions for each state transition (Process Configuration --> Work Items --> Workflows).
Check the Action that defines the transition from third to fourth state, weather there are the relevant resolutions selected.

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