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question asked: Aug 19 '14, 10:09 a.m.
question was seen: 3,375 times
last updated: Aug 28 '14, 2:11 a.m.

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An unexpected error has occurred When we tried to submit an asset via RAM 7.5.1.1

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anoop mc (748●11●200●221) | asked Aug 19 '14, 10:09 a.m.
Dear team,

When we tried to submit an asset via RAM 7.5.1.1 we are getting the error "An unexpected error has occurred "

Attached is the snapshot for your reference.

ram_asset_submit

After hitting the Submit button we are getting the below error. Any suggestions would be of great help.

Seeing this error the entire team has stopped working and is looking for a fix.

ram_err

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anoop mc (748●11●200●221) | answered Aug 28 '14, 2:11 a.m.
This issue has been identified was due to RTC Developer license expiration issue on JTS Server.

Note: The user who binds RAM with RTC should have a valid license assigned in his name.Mostly the repository administrator should be having the license assigned.

here in our case some of the team assigned an additional license which caused the license key enter into a deactivated stage.

many thanks to François-xavier Panaget  from IBM Rational team who helped us in sorting this out.

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