Chart Loading failure on linux RedHat 5
![](http://jazz.net/_images/myphoto/7a387ca30f79ffdef69b87b0baeaa4f4.jpg)
Hello!
I've installed RTC Express 1.0 on linux RedHat ES 5, but I've got trouble with chart loading ( Chart loading failure: : Chart rendering failure: Failed to get display server. Please verify that x11 libraries are installed on Jazz Team Server. See Install Guide for details.)
I've checked both this forum and the infocenter for the rpm required and I think I've installed everything:
- libXp, libXinerama, mesa-libGL
# rpm -qa | grep libXp
libXpm-devel-3.5.5-3
libXpm-3.5.5-3
libXp-1.0.0-8.1.el5
# rpm -qa | grep libXinerama
libXinerama-1.0.1-2.1
libXinerama-devel-1.0.1-2.1
# rpm -qa | grep mesa-libGL
mesa-libGL-devel-6.5.1-7.2.el5
mesa-libGLU-devel-6.5.1-7.2.el5
mesa-libGL-6.5.1-7.2.el5
mesa-libGLU-6.5.1-7.2.el5
- xorg-x11-libs
# rpm -qa | grep xorg-x11-libs
xorg-x11-libs-6.8.2-37.FC4.49.2.1
- xorg-x11-decrecated-libs
# rpm -qa | grep xorg-x11-deprecated-libs
xorg-x11-deprecated-libs-6.8.2-1.EL.52
The only one which is missing is xorg-x11-Mesa-LibGL because during the installation I've got a conflicte error.
# rpm -ivh xorg-x11-Mesa-libGL-6.8.2-1.EL.52.i386.rpm
warning: xorg-x11-Mesa-libGL-6.8.2-1.EL.52.i386.rpm: Header V3 DSA signature: NOKEY, key ID db42a60e
Preparing... ###########################################
file /usr/lib/libGL.so.1 from install of xorg-x11-Mesa-libGL-6.8.2-1.EL.52 conflicts with file from package mesa-libGL-6.5.1-7.2.el5
#
How could I solve the problem?? Am I missing something else?
Thank you
Laura
I've installed RTC Express 1.0 on linux RedHat ES 5, but I've got trouble with chart loading ( Chart loading failure: : Chart rendering failure: Failed to get display server. Please verify that x11 libraries are installed on Jazz Team Server. See Install Guide for details.)
I've checked both this forum and the infocenter for the rpm required and I think I've installed everything:
- libXp, libXinerama, mesa-libGL
# rpm -qa | grep libXp
libXpm-devel-3.5.5-3
libXpm-3.5.5-3
libXp-1.0.0-8.1.el5
# rpm -qa | grep libXinerama
libXinerama-1.0.1-2.1
libXinerama-devel-1.0.1-2.1
# rpm -qa | grep mesa-libGL
mesa-libGL-devel-6.5.1-7.2.el5
mesa-libGLU-devel-6.5.1-7.2.el5
mesa-libGL-6.5.1-7.2.el5
mesa-libGLU-6.5.1-7.2.el5
- xorg-x11-libs
# rpm -qa | grep xorg-x11-libs
xorg-x11-libs-6.8.2-37.FC4.49.2.1
- xorg-x11-decrecated-libs
# rpm -qa | grep xorg-x11-deprecated-libs
xorg-x11-deprecated-libs-6.8.2-1.EL.52
The only one which is missing is xorg-x11-Mesa-LibGL because during the installation I've got a conflicte error.
# rpm -ivh xorg-x11-Mesa-libGL-6.8.2-1.EL.52.i386.rpm
warning: xorg-x11-Mesa-libGL-6.8.2-1.EL.52.i386.rpm: Header V3 DSA signature: NOKEY, key ID db42a60e
Preparing... ###########################################
file /usr/lib/libGL.so.1 from install of xorg-x11-Mesa-libGL-6.8.2-1.EL.52 conflicts with file from package mesa-libGL-6.5.1-7.2.el5
#
How could I solve the problem?? Am I missing something else?
Thank you
Laura
12 answers
![](http://jazz.net/_images/myphoto/7a387ca30f79ffdef69b87b0baeaa4f4.jpg)
Hello,
you might be facing
https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWorkItem&id=54678
as missing required X11 librairies,
as documented here: https://jazz.net/wiki/bin/view/Main/ReportsFAQ
More information here:
https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWorkItem&id=65244
I guess the root cause of your issue is due to your problem with
xorg-x11-Mesa-LibGL
Eric.
lauraventurini a crit :
you might be facing
https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWorkItem&id=54678
as missing required X11 librairies,
as documented here: https://jazz.net/wiki/bin/view/Main/ReportsFAQ
More information here:
https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWorkItem&id=65244
I guess the root cause of your issue is due to your problem with
xorg-x11-Mesa-LibGL
Eric.
lauraventurini a crit :
Hello!
I've installed RTC Express 1.0 on linux RedHat ES 5, but I've got
trouble with chart loading ( Chart loading failure: :
Chart rendering failure: Failed to get display server. Please verify
that x11 libraries are installed on Jazz Team Server. See Install
Guide for details.)
I've checked both this forum and the infocenter for the rpm required
and I think I've installed everything:
- libXp, libXinerama, mesa-libGL
# rpm -qa | grep libXp
libXpm-devel-3.5.5-3
libXpm-3.5.5-3
libXp-1.0.0-8.1.el5
# rpm -qa | grep libXinerama
libXinerama-1.0.1-2.1
libXinerama-devel-1.0.1-2.1
# rpm -qa | grep mesa-libGL
mesa-libGL-devel-6.5.1-7.2.el5
mesa-libGLU-devel-6.5.1-7.2.el5
mesa-libGL-6.5.1-7.2.el5
mesa-libGLU-6.5.1-7.2.el5
- xorg-x11-libs
# rpm -qa | grep xorg-x11-libs
xorg-x11-libs-6.8.2-37.FC4.49.2.1
- xorg-x11-decrecated-libs
# rpm -qa | grep xorg-x11-deprecated-libs
xorg-x11-deprecated-libs-6.8.2-1.EL.52
The only one which is missing is xorg-x11-Mesa-LibGL because during
the installation I've got a conflicte error.
# rpm -ivh
xorg-x11-Mesa-libGL-6.8.2-1.EL.52.i386.rpm
warning: xorg-x11-Mesa-libGL-6.8.2-1.EL.52.i386.rpm: Header V3 DSA
signature: NOKEY, key ID db42a60e
Preparing...
###########################################
file /usr/lib/libGL.so.1 from install of
xorg-x11-Mesa-libGL-6.8.2-1.EL.52 conflicts with file from package
mesa-libGL-6.5.1-7.2.el5
#
How could I solve the problem?? Am I missing something else?
Thank you
Laura
![](http://jazz.net/_images/myphoto/7a387ca30f79ffdef69b87b0baeaa4f4.jpg)
Thanks,
I had a look at the workitem, I tried to set the LD_LIBRARY_PATH as jvm option but nothing changed...
Unfortunately the installation xorg-x11-Mesa-LibGL conflicts with other library (I could try to remove the library, but I fear it could be the source for many other conflict...)
Laura
I had a look at the workitem, I tried to set the LD_LIBRARY_PATH as jvm option but nothing changed...
Unfortunately the installation xorg-x11-Mesa-LibGL conflicts with other library (I could try to remove the library, but I fear it could be the source for many other conflict...)
Laura
Hello,
you might be facing
https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWorkItem&id=54678
as missing required X11 librairies,
as documented here: https://jazz.net/wiki/bin/view/Main/ReportsFAQ
More information here:
https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWorkItem&id=65244
I guess the root cause of your issue is due to your problem with
xorg-x11-Mesa-LibGL
Eric.
![](http://jazz.net/_images/myphoto/7a387ca30f79ffdef69b87b0baeaa4f4.jpg)
Hello Laura,
my gut feeling tells me that unless you fix the xorg-x11-Mesa-LibGL
issue, you may run into this issue.
Eric.
lauraventurini a crit :
my gut feeling tells me that unless you fix the xorg-x11-Mesa-LibGL
issue, you may run into this issue.
Eric.
lauraventurini a crit :
Thanks,
I had a look at the workitem, I tried to set the LD_LIBRARY_PATH as
jvm option but nothing changed...
Unfortunately the installation xorg-x11-Mesa-LibGL conflicts with
other library (I could try to remove the library, but I fear it could
be the source for many other conflict...)
Laura
Hello,
you might be facing
https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWorkItem&id=54678
as missing required X11 librairies,
as documented here: https://jazz.net/wiki/bin/view/Main/ReportsFAQ
More information here:
https://jazz.net/jazz/web/projects/Rational%20Team%20Concert#action=com.ibm.team.workitem.viewWorkItem&id=65244
I guess the root cause of your issue is due to your problem with
xorg-x11-Mesa-LibGL
Eric.
![](http://jazz.net/_images/myphoto/7a387ca30f79ffdef69b87b0baeaa4f4.jpg)
According to the documentation within the install (for 1.0.1.1), the libraries which should be installed (the replacements for the xorg-x11 ones) are libXp, libXinerama, and mesa-libGL.
Those are installed. Charts don't work. Path issue? Configuration setting? Additional files?
Jazz should specify what selections they made during the install so we know what base we should be starting with and/or identify all the dependencies.
Those are installed. Charts don't work. Path issue? Configuration setting? Additional files?
Jazz should specify what selections they made during the install so we know what base we should be starting with and/or identify all the dependencies.
![](http://jazz.net/_images/myphoto/7a387ca30f79ffdef69b87b0baeaa4f4.jpg)
Bump. Any ideas? Does anyone has a specific set of instructions they followed to build their redhat server, configure it and install a functioning RTC server on it?
All necessary files (as specified by Rational in the install guide) have been installed. Charts don't function. Would appreciate some guidance from someone with a working install?
All necessary files (as specified by Rational in the install guide) have been installed. Charts don't function. Would appreciate some guidance from someone with a working install?
![](http://jazz.net/_images/myphoto/7a387ca30f79ffdef69b87b0baeaa4f4.jpg)
Problem solved. One need not add all these xorg libraries. I mentioned previously the three files Rational identifies: mesa-libGL, libXp, and libXinerama. All come with Redhat and of those, you will probably only need to manually install libXp as the others were already installed.
Now, the problem child. After much, much, much aggravation - the message specifying an error in X11 is misleading. The dependency is on compat-libstdc++-33. Install that file. Restart the Jazz server. Game over.
Rational. Please update your docs.
Now, the problem child. After much, much, much aggravation - the message specifying an error in X11 is misleading. The dependency is on compat-libstdc++-33. Install that file. Restart the Jazz server. Game over.
Rational. Please update your docs.
![](http://jazz.net/_images/myphoto/7a387ca30f79ffdef69b87b0baeaa4f4.jpg)
Problem solved. One need not add all these xorg libraries. I mentioned previously the three files Rational identifies: mesa-libGL, libXp, and libXinerama. All come with Redhat and of those, you will probably only need to manually install libXp as the others were already installed.
Now, the problem child. After much, much, much aggravation - the message specifying an error in X11 is misleading. The dependency is on compat-libstdc++-33. Install that file. Restart the Jazz server. Game over.
Rational. Please update your docs.
Robert - could you please raise a work item on this against documentation - that will make sure it gets fixed. Apologies you had such problems.
anthony
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