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RTC and Buildforge build integration - build never ends and no progress information

Marco Valerio Way (5089) | asked Jul 22 '14, 12:02 p.m.

we are facing problem to have the build results back from Buildforge after a build request from RTC.
The build starts correctly and everything goes well in Buildforge, but into RTC the build request remain in "in Progress" state and never ends.
Do anyone knows where the information about the status of the build request are exchanged between the two tools? We didn't find any error message into the RTC or Buildforge logs

Thanks for any suggestion.

Spencer Murata commented Jul 22 '14, 1:42 p.m.

The problem at its root is the Event Poller Task is not finding the event needed to close out the job.  You will need to turn on the Build Forge debug in the log4j under the build section and collect the ccm.log and see what you get.


Marco Valerio Way commented Jul 24 '14, 8:29 a.m.

Hi Spencer,
thank you for the suggestion to activate the debug level for the build.
At the end of the steps are:
- Build tag: BUILD_262
User uuid: ee9786590c5a1000fead576a2dc72dc7
- Connection returned from pool for key: =
Connection returned from pool for key: =
-lookupBuildRequestAndRun enter
getBuildAgentBuildEngineHandles enter
queryBuildAgentBuildEngines enter
getServerQueryService enter
getBuildAgentBuildEngineHandles exit
getAgentBuildRequests enter
getServerQueryService enter
getAgentBuildRequests exit, found 0 requests, took 9 ms
lookupBuildRequestAndRun exit

.... new loop to find build buil request.....

is there something we can check against a correct build ending request?


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