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Avoid mail notification for approvals included in a Workitem Template


Katrin Heymann (19823959) | asked Jul 08 '14, 10:03 a.m.
Is it possible to create a WorkItem Template including Approvals without mail notification when creating
new WorkItem from WorkItem Template ?

When I use create Workitem from Template then rtc automatically save new Workitem based on the template.
If the template contains approvals then all contained names in the approval get a notification. Is it
possible to avoid this ?

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Eric Jodet (6.3k5111120) | answered Jul 09 '14, 2:11 a.m.
JAZZ DEVELOPER
 Hello Katrin,
unless each impacted user disables the email notification for approvals,
this is currently now possible.

An untested solution I could think of is to remove the approvals from your template,
and use a save participant to create the approvals:
https://rsjazz.wordpress.com/2012/11/30/a-create-approval-work-item-save-participant/

Possibly, approvals created by the participant will not trigger email notification.

Eric

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