It's all about the answers!

Ask a question

Avoid mail notification for approvals included in a Workitem Template


Katrin Heymann (19824463) | asked Jul 08 '14, 10:03 a.m.
Is it possible to create a WorkItem Template including Approvals without mail notification when creating
new WorkItem from WorkItem Template ?

When I use create Workitem from Template then rtc automatically save new Workitem based on the template.
If the template contains approvals then all contained names in the approval get a notification. Is it
possible to avoid this ?

One answer



permanent link
Eric Jodet (6.3k5111120) | answered Jul 09 '14, 2:11 a.m.
JAZZ DEVELOPER
 Hello Katrin,
unless each impacted user disables the email notification for approvals,
this is currently now possible.

An untested solution I could think of is to remove the approvals from your template,
and use a save participant to create the approvals:
https://rsjazz.wordpress.com/2012/11/30/a-create-approval-work-item-save-participant/

Possibly, approvals created by the participant will not trigger email notification.

Eric

Your answer


Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.