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question asked: Jun 09 '14, 5:21 a.m.
question was seen: 4,796 times
last updated: Jun 09 '14, 3:18 p.m.

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Can't create links to other work items in RTC with IE10/Windows 7

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Erik Jägervall (73●7●10) | asked Jun 09 '14, 5:21 a.m.

Hi!

I have a lifecycle project on the Jazz sandbox02 (4.0.6). I am using Windows 7 and IE 10 currently, and it seems to work OK but I can not add new links between work items. I can go to the Links-tab and select the type of link I want to add, but I do not get the dialog where I can select the target work-item.

Does any-one know if this is a known problem, and if there are any resolutions/workarounds to this (except choosing another browser)? Is it related to IE10 and/or the setup of the Jazz sandbox? The system requirements lists some possible problems for mixed htttp/https contents and self-signed certificates, but I do not know if that can be involved in this case.

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KrishnaKanth Naik (765●1●10●15) | answered Jun 09 '14, 6:53 a.m.
JAZZ DEVELOPER
edited Jun 09 '14, 6:58 a.m.
Hello Erik

Is this issue being seen for cross-project items link?

I had encountered a similar issue (for an older version) which was filed as a defect but later closed as could not be replicated. Could you please raise a support ticket with the following logging enabled and share the ISALite log.
1. Add the following to log4j in both CCM servers
log4j.logger.org.apache.http=debug
log4j.logger.org.apache.http.wire=error
log4j.logger.httpclient.wire.header=debug
log4j.logger.org.apache.commons.httpclient=debug
log4j.logger.com.ibm.team.jfs.internal.app=debug
log4j.logger.com.ibm.team.repository.service.internal.oauth=debug

2. reproduce issue and provide both ccm.logs mark them to identify the servers and provide time test was run.

3. For both servers provide screen-shot of Consumers(Inbound) and Friends. Please also mark them to identify which server it is.

** Also does this work fine when you use Firefox? This would help us confirm if its a browser specific issue. if it fails in Firefox too, the firebug plugin for firefix - output would give a faster hint of where things might be going  wrong.
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Erik Jägervall (73●7●10) | answered Jun 09 '14, 11:20 a.m.

Well, I experienced this when using the Jazz sandbox so I believe that I can't change the server configuration that easy :-). It seems to be related to links within RTC only

If I for example go to the links tab for a work item on my lifecycle project:

https://jazz.net/sandbox02-ccm/web/projects/dafjazz's%20Project%20(Change%20and%20Configuration%20Management)#action=com.ibm.team.workitem.viewWorkItem&id=24663&tab=com.ibm.team.workitem.tab.links

... then if I for example wants to create a link of type "Children" nothing happens, not even a dialog appears, but if I try "Implements Requirement" (to RRC) or "Related Testcase" (to RQM) I get a dialog where I can link to a new one or an old one. I recently changed from Ie9 to IE10 on this computer, and as I remember it worked with IE9. I do not have Firefox on this computer but will try that on another computer later.

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Erik Jägervall commented Jun 09 '14, 2:26 p.m.

Tested with both IE11 and Firefox on two other computers were it worked without problems, so it is either a IE10 problem only, or a problem specific to the particular IE10 installation on the machine on which the problem was experienced.

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Erik Jägervall (73●7●10) | answered Jun 09 '14, 3:18 p.m.
Found another computer with IE10 and there the problem appeared, so it definitevely seems to be IE10-specific

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