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question asked: May 02 '14, 3:56 p.m.
question was seen: 5,419 times
last updated: May 06 '14, 8:03 a.m.

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RTC Requires users to log in way too often

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Albert Chirighin (16●6●6) | asked May 02 '14, 3:56 p.m.
Greetings,
Does anyone know of a setting we can use to reduce how often RTC forces us to log back in?  We have to log in so often that its very annoying to the users.

Thank You in advance!
Comments
Clement Liu commented May 02 '14, 7:11 p.m.

Is your RTC deployed on Tomcat or WebSphere? Take a look this this post:

https://jazz.net/forum/questions/30067/can-we-increase-rtc-web-session-timeout


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Don Yang (7.7k●21●114●139) | answered May 02 '14, 7:34 p.m.
Albert

Session timeout setting for Tomcat and WAS can be adjusted following the below technote:
http://www-01.ibm.com/support/docview.wss?uid=swg21641143

http://www-01.ibm.com/support/docview.wss?uid=swg21447983

If you use WAS and the concern is idle time control, please refer to this:
http://pic.dhe.ibm.com/infocenter/wasinfo/v7r0/index.jsp?topic=%2Fcom.ibm.websphere.nd.doc%2Finfo%2Fae%2Fae%2Fuprs_rsession_manager.html

By default, it is set as 30mins idle timeout. You can set "session timout" value to no timeout or specific interval.
WAS setting change requires service restart to make it effective.

Hopefully this helps.



Comments
Albert Chirighin commented May 05 '14, 2:22 p.m.

Hi Don,
Thanks for the response, but the timeout we're experiencing is more like 5 - 10 minutes.  It seems to be related to an interaction between multiple tabs being open simultaneously.  I was advised that there's a setting within RTC that can be set to fix this behavior.

Don Yang commented May 05 '14, 7:43 p.m.

I am not aware of this settings. I checked with RTC advanced properties and could only find one place which is set as 10mins in:
Jazz Authentication Proxy Credentials verification expiration time       
600
But the default setting never makes me any trouble in term of login. Have you got the info what setting in RTC can fix the issue? I am very interested in knowing this. Thanks

Karl Weinert commented May 06 '14, 8:03 a.m.
JAZZ DEVELOPER

What are the tabs open to?  Is it different ccm servers such as /ccm1 and /ccm2
Or maybe you  have the different applications running under different WAS profiles?

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