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RTC ID CRJAZ2419E Error


Serdar Fener (1866) | asked Apr 25 '14, 8:27 a.m.
After we update a user in RTC we get an error saying "The Jazz Team Server rejected the request because it is based on stale data. Additional information from the server. Attamped to update stale data.”

1. Go to  Manage Users in RTC.
2. Search for a user and select one user.
3. Click Mail configuration and disable “Email me when someone subscribes me to a work item” and “Based on my relationship to a given work item; email me for the folllowing work item changes.”

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Don Yang (7.7k21111139) | answered Apr 26 '14, 1:47 a.m.
Since the user synchronization seems to be out of date between ccm and jts, you may try:

1) shutdown ccm server
2) run ./repotools-ccm.sh -rebuildTextIndices(see Help for repotools command details, this is example for linux)
3) run ./repotools-ccm.sh -reindex
4) start up server
5) Try and see if the issue has been fixed
If not, try:
6)  To force the full user sync, visit the following url:
           https://hostname:port/ccm/service/com.ibm.team.repository.service.compatibility.contributor.internal.IResetContributorSyncRestService/

If the above does not help, contact support team to further investigate.
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Krzysztof Kaźmierczyk (7.5k477103) | answered Apr 25 '14, 9:07 a.m.
Hello Serdar,
It seems that you database in inconsistent. Please contact the support to assist you in resolving this issue.

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