Jazz Forum Welcome to the Jazz Community Forum Connect and collaborate with IBM Engineering experts and users

Can we identify the client and browser users?

Questions
Tags
Users
Badges
Gene DiCesare
(1●4●5) Apr 04 '14, 8:37 a.m.
The RTC counters provide us a count of client and broswer users by version. We are finding a number of them use very old clients or unsupported browsers. Is there a way to identify which users are using specific clients and browsers so we can ask them to upgrade? Username would be ideal.

0 votes

Comments
Kevin Ramer
Apr 04 '14, 8:43 a.m.
Well, you could set minimum version in the advanced properties to exclude say 3.x.  Then folks will find you ;-)  Otherwise, it's a task for mass communication of some sort. Minimum client-compatibility version  in the Advanced Properties on RTC admin (just in case you're not familiar )

1 vote

Lukas Steiger
Apr 06 '14, 6:24 a.m.
 As far as I know, there's no built-in functionality to detect browsers. What you could do is the following: Customize your jazz login screen or the header of your jazz application --> https://jazz.net/wiki/bin/view/Main/WebUITheming and execute a browser detection script like whichbrowser. But I think this does not worth the effort, unless you have thousands of users.

1 answer
7,405 views
0 votes

One answer

Permanent link
Alex Fitzpatrick
JAZZ DEVELOPER (558●3●8●16) Apr 07 '14, 10:09 a.m.
 Unfortunately the code that captures client version and browser metrics does not have the user context, so adding this capability would be a non trivial task.

Since this has been a frequent question for our large customers adopting 4.x, I suggest you log an RFE.

0 votes

Comments
Gene DiCesare
Apr 07 '14, 12:36 p.m.
RFE Submitted - Thanks.

Alex Fitzpatrick
JAZZ DEVELOPER Apr 07 '14, 2:59 p.m.
Can you link the RFE here Gene?

Your answer

Register or log in to post your answer.

Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.

Ask a question
Guidelines
FAQ
Search context
Follow this question

By Email: 

Once you sign in you will be able to subscribe for any updates here.

By RSS:

Answers
Answers and Comments
Question details

Question asked: Apr 04 '14, 8:37 a.m.

Question was seen: 7,405 times

Last updated: Apr 07 '14, 2:59 p.m.

Confirmation Cancel Confirm