Can we identify the client and browser users?
The RTC counters provide us a count of client and broswer users by version. We are finding a number of them use very old clients or unsupported browsers. Is there a way to identify which users are using specific clients and browsers so we can ask them to upgrade? Username would be ideal.
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One answer
Unfortunately the code that captures client version and browser metrics does not have the user context, so adding this capability would be a non trivial task.
Since this has been a frequent question for our large customers adopting 4.x, I suggest you log an RFE.
Comments
Gene DiCesare
commented Apr 07 '14, 12:36 p.m.
RFE Submitted - Thanks.
Can you link the RFE here Gene? |
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Well, you could set minimum version in the advanced properties to exclude say 3.x. Then folks will find you ;-) Otherwise, it's a task for mass communication of some sort.
Minimum client-compatibility version in the Advanced Properties on RTC admin (just in case you're not familiar )
As far as I know, there's no built-in functionality to detect browsers. What you could do is the following: