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question asked: Mar 03 '14, 8:42 a.m.
question was seen: 3,769 times
last updated: Mar 03 '14, 10:34 a.m.

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Receiving an error when trying to install RTC eclipse client

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Richard Malek (3●2●3) | asked Mar 03 '14, 8:42 a.m.
I downloaded the RTC eclipse client from (https://jazz.net/downloads/rational-team-concert/releases/4.0.5/CLM-Web-Installer-Win-4.0.5.zip)). When I run the installer I get an error almost immediately ' Unexpected error in startup resynchronization'. Some of the details include:
java.lang.IllegalStateException: No metadata found for installed package com.ibm.webshepre.business modeler.advanced 6.110_20080617_1055

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Marek Siekierski commented Mar 03 '14, 9:20 a.m. | edited Mar 03 '14, 9:20 a.m.

Hi Richard,


Is there an existing IM installation on your machine? If so, which version?

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Richard Malek (3●2●3) | answered Mar 03 '14, 10:34 a.m.
Not that I can see. However, this is a new Windows 7 machine. I had RTC installed on my previous Windows XP machine and utilized the 'software migration assistant' when I received the current machine. Even though RTC is not installed could there be artifacts or files that are causing the issue?

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