JTS users are not synch to CCM and QM
Hello,
We are using CLM 4.0.4 with WAS 8.5.0.2 on Windows 2008 server.
We mapped our AD during JTS setup and imported all users that belongs to JazzUsers group to JTS but they didnt get synchronized to QM and CCM application.
When I try to add a user to a QM or CCM project I can't see those users.
If I click "import users" button in CCM or QM and search something with a keyword like "an" after closing the popup box, users who has "an" keyword in username gets sychronized to the application in which I work.
Has anyone seen this kind of an issue?
We are using CLM 4.0.4 with WAS 8.5.0.2 on Windows 2008 server.
We mapped our AD during JTS setup and imported all users that belongs to JazzUsers group to JTS but they didnt get synchronized to QM and CCM application.
When I try to add a user to a QM or CCM project I can't see those users.
If I click "import users" button in CCM or QM and search something with a keyword like "an" after closing the popup box, users who has "an" keyword in username gets sychronized to the application in which I work.
Has anyone seen this kind of an issue?
2 answers
I looked at the jts logs and found this problem:
2013-12-27 09:01:18,986 [WebContainer : 13 @@ 09:01 P21885 /qm/service/com.ibm.team.repository.service.internal.IExternalUserRegistryRestService/searchRegistry] ERROR ce.jts.internal.userregistry.ldap.LDAPUserRegistry - CRJAZ0745I Error retrieving users from the external user directory.
javax.naming.CommunicationException: Connection reset [Root exception is java.net.SocketException: Connection reset]; Remaining name:
When I searched the error code I found this but didnt helped me
http://www-01.ibm.com/support/docview.wss?uid=swg21451006
2013-12-27 09:01:18,986 [WebContainer : 13 @@ 09:01 P21885 /qm/service/com.ibm.team.repository.service.internal.IExternalUserRegistryRestService/searchRegistry] ERROR ce.jts.internal.userregistry.ldap.LDAPUserRegistry - CRJAZ0745I Error retrieving users from the external user directory.
javax.naming.CommunicationException: Connection reset [Root exception is java.net.SocketException: Connection reset]; Remaining name:
When I searched the error code I found this but didnt helped me
http://www-01.ibm.com/support/docview.wss?uid=swg21451006
Comments
Joseph Salomone
JAZZ DEVELOPER Dec 26 '13, 3:20 p.m.Are QM and CCM registered to the JTS?