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CRRRS3005E An error occurred while trying to assign the Internal License

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omar pimentel
(35●20●24) Nov 25 '13, 7:34 a.m.

Hello,

I installed Jazz Team Server 4.0.4, ran the setup (express mode), I can logon to:

https://myserver:9443/jts/admin

https://myserver:9443/ccm

https://myserver:9443/jts/qm

I got this error (CRRRS5730E Server requires configuration) in the log when trying to logon to: https://myserver:9443/rm

In the Page it says: Unable to download rm from my_server.

Following the sugestion of one of your team members, I tried to run setup again but I got an error in RM, it says: Error 500: Internal Server Error, Requirements Management/4.0.4.

CRRRS3005E An error occurred while trying to assign the Internal License. Please see the error message at the top of this page for more information.

I read that I have to download this key (https://alm01/rm/trslicensekey), go to Licence adm and upload it.  I did it, and asigned the two available licences to my user and to rm_user, but it did not work out.

What is wrong?

Please, help me...

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Bas Bekker
JAZZ DEVELOPER Nov 25 '13, 10:06 a.m.
Check in the license administration that the RM Application-Internal has been assigned to the rm_user. If not, check what other user who got it assigned, remove the assignment from that user, and assign it to rm_user. Also check on the rm.log file for error messages

omar pimentel
Nov 25 '13, 12:01 p.m.
Hello, The whole log is posted in my previus question. I am ataching an image that shows the licenses asigned to rm_user, so that you can advice me if I commited a mistake in that configuration. Thanks a lot ...

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omar pimentel
(35●20●24) Nov 29 '13, 7:37 a.m.

Thanks Mr. Bas Bekker for your comment.

 

I assigned generated and asigned the jts internal license but I had to generate and asign an rm internal license, I did it and it work out fine.

 

Thanks.

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Question asked: Nov 25 '13, 7:34 a.m.

Question was seen: 8,859 times

Last updated: Nov 29 '13, 7:37 a.m.

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