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Error while adding attachments through Web UI

Roopin Shah (155) | asked Nov 21 '13, 12:54 a.m.


Our servers have RTC 4.0.3 installed, for a specific Project Area, when I try adding an Attachment to a work item(any work item type) through the thick client it works fine, but when I try adding an attachment using the Web UI, it gives an error saying, "Erro Uploading File : Save Work Item Failed".

But this works fine while using the RTC Client.

Any idea what can be the root cause? or how this can be resolved?



Aradhya K commented Nov 21 '13, 12:59 a.m.

what is the browser you are using?

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Stephen Long (14311013) | answered Nov 21 '13, 4:46 a.m.
edited Nov 21 '13, 4:47 a.m.

What is the error your are getting? 

If it is "CRJAZ6053E", it could be a permission issue.  I have seen this before and it was sovled by setting the following

Verify the user has a role with the permission "Save Attachment" enabled.  From Web > Manage this Project Area > Permissions > Project Configuration > Select a Role > Work Items > Save Attachment should be set.


Susan Hanson commented Jul 11 '14, 12:37 p.m.

Was this ever solved?  I can't believe it was a permissions problem if the same person can do the action in the Eclipse client but not in the Web Client.

We recently rolled out a new project area and now see the same problem ... IE/FF/Chrome all give an error, but the same user (me, RTC project admin) can attach in the Eclipse Client with no errors.

Any thoughts?

sam detweiler commented Jul 11 '14, 1:43 p.m.

Supposedly fixed in 4.0.3

change category to root, save workitem with new attachment
save  workitem
change category to what you want
save workitem

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