CLM 6.0.3 - error sending mails
![]() Hi,
when I try to send test email on configured mail settings, I am getting the following error:
Failure sending HELO command to SMTP server
What could be the resaon?
Regards,
Milan
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6 answers
![]() These are the questions I would ask myself:
Comments Hi Kevin,
i tried to resolve with IP address, but still doesn't work. I tried to ping the server, and it works. I tried to telnet server 25, and I got 220********. it seems it is ok.
Then I tried to type HELO, but I got the message:
500 5.3.3 Unrecognized command.
I contacted our system administrators, and it seems everything ok to them.
I really don't know what could be the reason. Here is the log message on the link:
Regards,
milan
I searched for the 500 error. One that may have solution
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![]() Mailing library has changed starting at CLM6.0.3, so upgrading it won't solve the issue.
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![]() Hi,
The server could not be contacted: Connection error (java.net.ConnectException: Connection refused: connect).
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![]() Please verify you SMTP settings using this Work Item:
Also please make sure only JTS application team server.properties file has your SMTP server settings.
Search for "mail" string in rest of the application team server.properties file and if you find any remove them. These mail settings are specific to JTS server only.
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Your answer
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Comments
Hi,
I am also getting similar error. But my email was working perfectly before upgrading to 6.0.3. Now its does not work. I have also tried with new 6.0.3 setup in a new machine but still am getting the error.
This error , i am getting in https://xxxxx:9443/jts/admin#action=com.ibm.team.repository.admin.configureMailSettings
Connection error (java.net.ConnectException: Connection refused: connect)
When I try to run jts/setup, in email setting steps, i am getting following error
The configuration test resulted in warnings. Review the warnings before continuing.ID CRJAZ1580W
The server could not be contacted: Connection error (java.net.ConnectException: Connection refused: connect).