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question asked: Nov 20 '13, 4:24 p.m.
question was seen: 6,222 times
last updated: Jun 03 '16, 4:29 p.m.

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CRRRS5730E Server requires configuration

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omar pimentel (35●20●24) | asked Nov 20 '13, 4:24 p.m.

I installed Jazz Team Server 4.0.4, ran the setup (express mode), I can logon to:

https://myserver:9443/jts/admin

https://myserver:9443/ccm

https://myserver:9443/jts/qm

But I get this error (CRRRS5730E Server requires configuration) in the log when trying to logon to: https://myserver:9443/rm

In the Page it says: Unable to download rm from my_server

Please, help me...

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Kot T. (1.5k●1●13●19) | answered Nov 20 '13, 5:26 p.m.
JAZZ DEVELOPER

Hi Omar,

Do you see any error in rm.log? If you run thru the jts/setup (custom setup) again, do you see any problem on any steps (especially, in the RM section)?

Can you reach https://myserver:9443/rm/scr?

omar pimentel selected this answer as the correct answer
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omar pimentel commented Nov 21 '13, 3:58 p.m.

I tried to run setup again but I got an error in RM, it says: Error 500: Internal Server Error, Requirements Management/4.0.4.

CRRRS3005E An error occurred while trying to assign the Internal License. Please see the error message at the top of this page for more information.

I read that I have to download this key (https://alm01/rm/trslicensekey), go to Licence adm and upload it.  I did it, and asigned the two available licences to my user and to rm_user, but it did not work out.

What is wrong?

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omar pimentel (35●20●24) | answered Nov 21 '13, 8:24 a.m.

Hello,

1. I am uploading my rm log file, so that you can advice me. ( I pasted and not commented the answer, because I see no atachments icon.  I pasted the test)

2. I ran setup twice, once custom (no errors on process, just 10 days license) and other express (no errors on process, 60 days license).

3. I can not reach this URL.

Thanks for your help ... 

rm.log (The first 34 lines are stored where starting the server, the rest when I try to acess the URL):

 

2013-11-21 08:55:19,632 [  Start Level Event Dispatcher]  INFO nternal.app.servlet.util.ServletDispatchingHandler  - CRJZS0315I Servlet Dispatching Enabled
2013-11-21 08:55:19,632 [  Start Level Event Dispatcher]  INFO nternal.app.servlet.util.ServletDispatchingHandler  - CRJZS0318I Servlet Loopback Disabled
2013-11-21 08:55:20,115 [  Start Level Event Dispatcher]  INFO bm.rdm.fronting.server.bootstrap.RRSAppInitializer  - CRRRS9754I  The application context properties are listed in subsequent messages.
2013-11-21 08:55:20,115 [  Start Level Event Dispatcher]  INFO bm.rdm.fronting.server.bootstrap.RRSAppInitializer  - CRRRS9755I  - The application context name is rm.
2013-11-21 08:55:20,115 [  Start Level Event Dispatcher]  INFO bm.rdm.fronting.server.bootstrap.RRSAppInitializer  - CRRRS9756I  - The application configuration directory is C:\PROGRA~1\IBM\JAZZTE~1\server\conf.
2013-11-21 08:55:20,115 [  Start Level Event Dispatcher]  INFO bm.rdm.fronting.server.bootstrap.RRSAppInitializer  - CRRRS9757I  - The application context configuration directory is C:\PROGRA~1\IBM\JAZZTE~1\server\conf\rm.
2013-11-21 08:55:20,115 [  Start Level Event Dispatcher]  INFO bm.rdm.fronting.server.bootstrap.RRSAppInitializer  - CRRRS9758I  - The application data directory is C:\Program Files\IBM\JazzTeamServer\server\tomcat\work\Catalina\localhost\rm\proxytemp\hc_2017163323.
2013-11-21 08:55:20,115 [  Start Level Event Dispatcher]  INFO bm.rdm.fronting.server.bootstrap.RRSAppInitializer  - CRRRS9759I  - The application bundle data directory is C:\Program Files\IBM\JazzTeamServer\server\tomcat\work\Catalina\localhost\rm\eclipse\configuration\org.eclipse.osgi\bundles\51\data.
2013-11-21 08:55:20,115 [  Start Level Event Dispatcher]  INFO bm.rdm.fronting.server.bootstrap.RRSAppInitializer  - CRRRS9760I  - The application search path sequence is shown by order of precedence:
2013-11-21 08:55:20,115 [  Start Level Event Dispatcher]  INFO bm.rdm.fronting.server.bootstrap.RRSAppInitializer  - CRRRS9761I  - The application search path detail is 1 : C:\Program Files\IBM\JazzTeamServer\server\tomcat\work\Catalina\localhost\rm\proxytemp\hc_2017163323.
2013-11-21 08:55:20,115 [  Start Level Event Dispatcher]  INFO bm.rdm.fronting.server.bootstrap.RRSAppInitializer  - CRRRS9761I  - The application search path detail is 2 : C:\Program Files\IBM\JazzTeamServer\server\tomcat\work\Catalina\localhost\rm\eclipse\configuration\org.eclipse.osgi\bundles\51\data.
2013-11-21 08:55:20,115 [  Start Level Event Dispatcher]  INFO bm.rdm.fronting.server.bootstrap.RRSAppInitializer  - CRRRS9761I  - The application search path detail is 3 : C:\PROGRA~1\IBM\JAZZTE~1\server\conf\rm.
2013-11-21 08:55:20,115 [  Start Level Event Dispatcher]  INFO bm.rdm.fronting.server.bootstrap.RRSAppInitializer  - CRRRS9761I  - The application search path detail is 4 : C:\PROGRA~1\IBM\JAZZTE~1\server\conf.
2013-11-21 08:55:20,302 [Component Resolve Thread (Bundle 83)]  INFO nternal.OverridablePropertyFileServerConfiguration  -
 To submit questions about issues, go to the Jazz.net forum at https://jazz.net/forum.
 To find more information about a message, see the CLM Messages Information Center at
 https://jazz.net/help-dev/CLMErrorMessages/index.jsp.
2013-11-21 08:55:20,302 [Component Resolve Thread (Bundle 83)]  INFO nternal.OverridablePropertyFileServerConfiguration  - CRJAZ1363I Loading the configuration from "file:/C%3a/PROGRA~1/IBM/JAZZTE~1/server/conf/rm/fronting.properties".
2013-11-21 08:55:20,365 [Component Resolve Thread (Bundle 83)]  INFO com.ibm.rdm.fronting.server.util.ConfigImpl         - CRRRS9302I  IConfig loading.
2013-11-21 08:55:20,365 [Component Resolve Thread (Bundle 83)]  INFO com.ibm.rdm.fronting.server.util.ConfigImpl         - CRRRS9310I  Initializing (bootstrap) configuration.
2013-11-21 08:55:20,365 [Component Resolve Thread (Bundle 83)]  INFO com.ibm.rdm.fronting.server.util.ConfigImpl         - CRRRS9330I  The Requirements Management server is loading this properties configuration file: fronting.properties.
2013-11-21 08:55:20,380 [Component Resolve Thread (Bundle 83)]  INFO com.ibm.rdm.fronting.server.common.views.ViewNs     - CRRRS4100I  Initialise(https://my_server:9443/rm)
2013-11-21 08:55:20,380 [Component Resolve Thread (Bundle 83)]  INFO com.ibm.rdm.fronting.server.util.ConfigImpl         - CRRRS9312I  The Requirements Management application is using Jazz Team Server at root context URL https://my_server:9443/jts.
2013-11-21 08:55:20,380 [Component Resolve Thread (Bundle 83)]  INFO com.ibm.rdm.fronting.server.util.ConfigImpl         - CRRRS9318I  The Requirements Management (RM) application is using the RM server at root context URL https://my_server:9443/rm.
2013-11-21 08:55:20,396 [Component Resolve Thread (Bundle 83)]  INFO com.ibm.rdm.fronting.server.util.ConfigImpl         - CRRRS9313I  The Requirements Management server is completing the initial load of this friends configuration file: friendsconfig.rdf.
2013-11-21 08:55:20,536 [Component Resolve Thread (Bundle 83)]  INFO fronting.server.util.OAuthConsumerPropertiesLoader  - CRRRS9752I  Loaded friends configuration from C:\PROGRA~1\IBM\JAZZTE~1\server\conf\rm\friendsconfig.rdf.
2013-11-21 08:55:20,536 [Component Resolve Thread (Bundle 83)]  INFO com.ibm.rdm.fronting.server.bootstrap.Initializer   - CRRRS9308I  Server version 4.0.4 (I20130806_2203) startup complete.
2013-11-21 08:55:20,536 [Component Resolve Thread (Bundle 83)]  INFO ing.server.core.repository.RepositoryAccessManager  - CRRRS9938I  Repository state is: INITIALIZING
2013-11-21 08:55:20,536 [Component Resolve Thread (Bundle 83)]  INFO com.ibm.rdm.fronting.server.bootstrap.ClusterID     - CRRRS9390I  Cluster currently contains 0 members
2013-11-21 08:55:20,552 [Component Resolve Thread (Bundle 83)]  INFO com.ibm.rdm.fronting.server.bootstrap.ClusterID     - CRRRS9395I  This node's ID is <my_server>
2013-11-21 08:55:21,379 [  Start Level Event Dispatcher]  INFO rver.rrs.migration.command.MigrationCommandFactory  - Adding migration command maker from RRC301X to RMS404X
2013-11-21 08:55:21,379 [  Start Level Event Dispatcher]  INFO rver.rrs.migration.command.MigrationCommandFactory  - Adding migration command maker from RRC400X to RMS404X
2013-11-21 08:55:21,379 [  Start Level Event Dispatcher]  INFO rver.rrs.migration.command.MigrationCommandFactory  - Adding migration command maker from RRC401X to RMS404X
2013-11-21 08:55:21,379 [  Start Level Event Dispatcher]  INFO rver.rrs.migration.command.MigrationCommandFactory  - Adding migration command maker from RMS402X to RMS404X
2013-11-21 08:55:21,379 [  Start Level Event Dispatcher]  INFO rver.rrs.migration.command.MigrationCommandFactory  - Adding migration command maker from RMS403X to RMS404X
2013-11-21 08:55:21,379 [  Start Level Event Dispatcher]  INFO rver.rrs.migration.command.MigrationCommandFactory  - Adding migration command maker from RMS4040_RC1 to RMS404X
2013-11-21 09:20:09,236 [          http-bio-9443-exec-2]  INFO com.ibm.rdm.fronting.server.util.ConfigImpl         - CRRRS9315I  Initializing JPIMappingService...
2013-11-21 09:20:23,713 [          http-bio-9443-exec-2]  INFO com.ibm.rdm.fronting.server.util.ConfigImpl         - CRRRS9317I  JPIMappingService(https://my_server:9443/jts/rootservices) was initialized successfully. Reloading fronting properties...
2013-11-21 09:20:23,713 [          http-bio-9443-exec-2]  INFO com.ibm.rdm.fronting.server.util.ConfigImpl         - CRRRS9330I  The Requirements Management server is loading this properties configuration file: fronting.properties.
2013-11-21 09:20:23,729 [          http-bio-9443-exec-2]  INFO com.ibm.rdm.fronting.server.util.ConfigImpl         - CRRRS9322I  The Jazz Team Server root context URL was reloaded from original value https://my_server:9443/jts and set to new value https://my_server:9443/jts.
2013-11-21 09:20:23,729 [          http-bio-9443-exec-2]  INFO com.ibm.rdm.fronting.server.util.ConfigImpl         - CRRRS9321I  The Requirements Management server root context URL was reloaded from original value https://my_server:9443/rm and set to new value https://my_server:9443/rm.
2013-11-21 09:20:23,729 [          http-bio-9443-exec-2]  INFO com.ibm.rdm.fronting.server.util.ConfigImpl         - CRRRS9314I  The Requirements Management server is loading this friends configuration file: friendsconfig.rdf.
2013-11-21 09:20:23,729 [          http-bio-9443-exec-2]  INFO com.ibm.rdm.fronting.server.common.views.ViewNs     - CRRRS4100I  Initialise(https://my_server:9443/rm)
2013-11-21 09:20:24,696 [          http-bio-9443-exec-1]  INFO ing.server.core.repository.RepositoryAccessManager  - CRRRS9908I  Repository state changed from INITIALIZING to REQUIRES_CONFIGURATION
2013-11-21 09:20:24,696 [          http-bio-9443-exec-1] ERROR er.services.contextRoot.ContextRootRedirectService  - Server Error: Entry [b33f2be6b1244ff5]
com.ibm.rdm.fronting.server.exception.ServiceUnavailableException: CRRRS5730E  Server requires configuration
 at com.ibm.rdm.fronting.server.exception.RRSException.newException(RRSException.java:247)
 at com.ibm.rdm.fronting.server.exception.RRSException.newServiceUnavailableException(RRSException.java:86)
 at com.ibm.rdm.fronting.server.core.repository.RepositoryAccessManager.makeErrorResponse(RepositoryAccessManager.java:437)
 at com.ibm.rdm.fronting.server.core.internal.RRSRestServiceBase.checkRepositoryState(RRSRestServiceBase.java:1293)
 at com.ibm.rdm.fronting.server.core.internal.RRSRestServiceBase.performService(RRSRestServiceBase.java:365)
 at com.ibm.rdm.fronting.server.core.internal.RRSRestServiceBase.service(RRSRestServiceBase.java:225)
 at com.ibm.team.jfs.app.servlet.AppContainerServlet.dispatchRequest(AppContainerServlet.java:155)
 at com.ibm.team.jfs.app.servlet.AppContainerServlet.service(AppContainerServlet.java:281)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
 at org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)
 at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126)
 at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:60)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
 at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)
 at com.ibm.team.repository.server.servletbridge.JazzServlet.service(JazzServlet.java:74)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
 at com.ibm.team.repository.server.servletbridge.BridgeFilter.processDelegate(BridgeFilter.java:139)
 at com.ibm.team.repository.server.servletbridge.BridgeFilter.initialize(BridgeFilter.java:293)
 at com.ibm.team.repository.server.servletbridge.BridgeFilter.doFilter(BridgeFilter.java:170)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
 at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)
 at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:309)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
 at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1002)
 at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:585)
 at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:310)
 at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:918)
 at java.lang.Thread.run(Thread.java:738)
Request
 --Not Provided--
Response
 --Not Provided--

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Sang Le (1●2●2) | answered Jun 03 '16, 4:29 p.m.
 This technote will might help you to resolve that issue

http://www-01.ibm.com/support/docview.wss?uid=swg21650282

Good luck,

Sang Le


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