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Problem registering admin application - CRJAZ2080E


Carson Holmes (9913141) | asked Nov 14 '13, 12:27 p.m.
edited Nov 14 '13, 12:31 p.m.

We are doing a deploy of CLM 4.0.4 on WAS 8.0.0.6, AIX/Power7.  We are having a problem with registering the admin application with JTS.  It keeps redirecting to http and the unsecure port.  We've double checked the IHS setup and redeployed the admin.war carefully, but still getting this error:

An error occurred while attempting to access the Application About service listed in the Discovery document for this application. Please ensure that the application has been installed and provisioned correctly.ID CRJAZ2080E


Unable to load /jts/proxy?uri=http%3A%2F% 2Faxwebjjtsdev001%3A31100% 2Fadmin%2Fapplication-about& dojo.preventCache= 1384444480317 status: 400


It seems to be redirecting to an unsecure port from our secure port.  Not sure why.  The web.xml file from the admin.war doesn't contain any statements like:

<transport-guarantee>CONFIDENTIAL</transport-guarantee>

that would be changed to 

<transport-guarantee>NONE</transport-guarantee>

for non-SSL.


Is this controlled in some server.xml file on WAS?  Any ideas?

4 answers



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Carson Holmes (9913141) | answered Nov 14 '13, 3:59 p.m.
Figured it out.  admin.properties file during the 4.0.4 install doesn't set the com.ibm.team.jfs.app.context.frontside.url correctly.  This does work in 4.0.3.
This fixed the issue with /admin redirecting on my Tomcat install.  Now trying to fix it in the websphere + AIX + Power distributed install.

Comments
Rosa Naranjo commented Nov 14 '13, 4:06 p.m.
FORUM MODERATOR / JAZZ DEVELOPER

was this an upgrade or a fresh install? I just checked my 404 and it has a admin.properties with the correct frontside url. That is set by the setup wizard.


Carson Holmes commented Nov 14 '13, 4:13 p.m.

Fresh install in both instances.  Same issue.  I reported it as a defect, https://jazz.net/jazz/web/projects/Jazz%20Collaborative%20ALM#action=com.ibm.team.workitem.viewWorkItem&id=289761


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Rosa Naranjo (2.8k11419) | answered Nov 14 '13, 1:47 p.m.
FORUM MODERATOR / JAZZ DEVELOPER
Carson
Take a look at this article in detail and see if something was missed in terms of the IHS setup with WAS

https://jazz.net/wiki/bin/view/Deployment/ConfigureCLMEnterpriseReverseProxy

There are also some previous posts in the forum with respect to this error message:

https://jazz.net/forum/questions/58488/error-registering-ccm-application-during-jts-setup

https://jazz.net/forum/questions/58205/registering-jazz-applications-gtgtgt-failure

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Carson Holmes (9913141) | answered Nov 14 '13, 2:41 p.m.
I think this issue is somehow related to OAuth Discovery Service.   I'm getting the same JTS diagnostic error on my Tomcat 4.0.4 install, single server. Same issue in Tomcat

But I think it's registered correctly on this server.  Not that in the above pic that it mentions localhost.  Whenever I try to access /admin it redirects to localhost instead of using the IP Address based URL.  What am I missing?

registered apps


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Ravikanth Chavali (25424) | answered Dec 29 '14, 12:28 p.m.
 I had the same error code displayed but for a different reason; In this case it was because the database location was full and had not disk space. Error code/message was misleading 

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