We are getting the following error while closing defect in RTC - "The work item must not be changed. It is in read only state"
One answer
Hi Nilesh,
You may have the work item type configured to be saved only if some selected attributes are unchanged. These settings are under your process configuration. Please refer to the following:
The info center topic describes how to configure read-only attributes for WI type or state. I would check these configurations in your environment. Hope this helps.