Attachments problem in RTC v4
Hi,
till 2 weeks back my RTC process was on v3. 2 weeks back it is migrated to v4 Post the migration almost everything is fine except for 1 issue which is happening specifically with 2 resources located at canada- toronto.
when we attach any file in a work item, it displays file name of the attached file. i.e. if i load file "Pradnya Raste.jpg" then the work item shows it with the same name and not the local folder in which this file is saved on my system.
for 2 of the resources at canada it is showing as "c:\users\pradnya.raste\desktop......"
I am not sure how to resolve this. please suggest.
2 answers
Hi
Below are the steps need to be followed to resolve this issue. it worked completely for us.
- Open Internet explorer|| Go to Tools-> Internet Options-> Click on Security tab|| Under Custom -> Click on Custom level|| look for the option “Include local directory path when uploading files to a server" and select “Disable”||Click OK-> Apply-> OK||
- Now close internet explorer (File>Exit)
- Open new internet explorer check if the option 1 is showing disabled. sometimes it gets enabled automatically.
- Now login to RTC and try attaching a file.
@stephen Long : Hope this works for you as well.
We had the same issue when running on v4.0.1 and with Internet Explorer 9. Adding any attachment added the entire path and then could not be opened by any other user. The workaround was to edit the workitem in Eclipse and rename the file to remove the path.
We have just upgraded to v4.0.4 and the entire path is still being displayed, but all users can now open the file.
Stephen