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Send a custom email on evenement

Mathieu Defianas (15952838) | asked Oct 24 '13, 11:45 a.m.
I use RTC.4.0.3 and I have created a custom email template. No problem, my custom emails are sent to owner or creator when the workitem state is changed.

First problem : when I create a workitem without assigning a owner, no email is sent whereas I would like that a email is sent to the creator
Next problem : I would like to notify some people when a workitem is created without adding all people on subscribers.

I have found this link ( and so I think that my problems are not supported by RTC.
But I think that I can resolve my problem with JAVA API and send an email when I clic on "save".

OK, so I have tried to load my email custom template (saved in my project) with a java code on the event "". I have tried it :
IProjectAreaHandle iProjectAreaHandle = newWorkItem.getProjectArea() ;
IProjectArea iProjectArea = (IProjectArea) auditableCommon.resolveAuditable(iProjectAreaHandle, ItemProfile.createFullProfile(IProjectArea.ITEM_TYPE), monitor) ;
Map<String, IContent> map = iProjectArea.getProcessData();
Collection<IContent> list = map.values() ;
IProcessDefinitionHandle iProcessDefinitionHandle = iProjectArea.getProcessDefinition() ;
IProcessDefinition iProcessDefinition = (IProcessDefinition) auditableCommon.resolveAuditable(iProcessDefinitionHandle, ItemProfile.createFullProfile(IProcessDefinition.ITEM_TYPE), monitor) ;
Map<String, IContent> map2 = iProcessDefinition.getProcessData() ;
Collection<IContent> list2 = map2.values() ;
The email template is not included on my list or list2 ...
Have you got an idea to load this email template ?
Then, have you got an idea to send an email with JAVA API ? Are there mail library already included on the SDK ?
Thanks for your help.


One answer

permanent link
Aradhya K (1.4k54345) | answered Oct 25 '13, 5:41 a.m.
 IProcessArea processArea= (IProcessArea)getService(IRepositoryItemService.class).fetchItem(projectArea, IRepositoryItemService.COMPLETE);
IServerProcess serverProcess= getService(IProcessServerService.class).getServerProcess(processArea);
IProcessConfigurationData data= serverProcess.getProjectConfigurationData("");

Above lines of code will get you the templates, but is there a reason why you are trying to read the templates??

Mathieu Defianas commented Oct 25 '13, 9:22 a.m.

Hello Aradhya
I am going to test your solution but I must adapt it because my code is executed on server side.
I would like to read the template in order to send an email using it when I change a specific state of a Workitem

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