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question asked: Oct 05 '15, 4:50 a.m.
question was seen: 4,603 times
last updated: Oct 06 '15, 4:59 a.m.

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RC 5.0.2 - E-mail notifications also triggering on non-working days

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vishnudharan manivannan (118●37●42) | asked Oct 05 '15, 4:50 a.m.
edited Oct 05 '15, 4:51 a.m.
Hello team,

We use Scrum process template and the work environment is configured as shown below.

Now we also have approvals process for user stories during sprint review.

We see that the email notifications - "Overdue Approval request" for workitems are also triggered on Saturday/Sunday. ie Non Working day.

Is there  a way in RTC we can change these configuration so that the overdue approvals are NOT sent during a non-working day ?

Thanks in advance.
Vishnu M

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Lily Wang (4.9k●7●14) | answered Oct 06 '15, 4:59 a.m.
 I don't think it's possible. The interval to send an overdue approval email is set in "ccm/admin > Advanced Properties" item "Approval Reminder Notification Send Interval (seconds)" which is once a day by default.
It's not possible to set interval to skip weekend.

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