It's all about the answers!

Ask a question

When installing JKE sample the installation didn't get to the end get time out 3000


yossi horesh (18815) | asked Oct 16 '13, 4:38 p.m.
retagged Oct 17 '13, 9:25 a.m. by Laura W. Hinson (16126)
 







I have tried to install JKE Sample. 
RTC  (QM, CCM RM)  ver -4.0.4 (no other projects on the server)
OS - Win 7 (64 B)
web explorer ver 10.
(I think it look for something and stuck ,,,SQL Message: A lock could not be obtained within the time requested erorr code 3000 )
It stuck when the  RM Module install in progress... about 38% from the start.
Thanks for help.
Error log below 

Yossi.

error log: 




635287 ROW X FAMILY (236,6) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X ENUM_VAL (55,19) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (236,7) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (236,8) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (236,9) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (236,10) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (236,11) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (236,12) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (236,13) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (236,14) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (236,15) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (236,16) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (236,17) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (236,18) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X ENUM_VAL (56,6) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X ENUM_VAL (56,7) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X ENUM_VAL (56,8) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X ENUM_VAL (56,9) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X ENUM_VAL (56,10) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X ENUM_VAL (56,11) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X ENUM_VAL (56,12) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X ENUM_VAL (56,13) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X ENUM_VAL (56,14) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X ENUM_VAL (56,15) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X ENUM_VAL (56,16) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X ENUM_VAL (56,17) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X ENUM_VAL (56,18) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X ENUM_VAL (56,19) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (237,6) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (237,7) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (237,8) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (237,9) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (237,10) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (237,11) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (237,12) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (237,13) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (237,14) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (237,15) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (237,16) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (237,17) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X FAMILY (237,18) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X ENUM_VAL (57,6) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X ENUM_VAL (57,7) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) 635287 ROW X ENUM_VAL (57,8) GRANT T 1 635287 JAZZ UserTransaction ACTIVE (145,21 673) SQL: select distinct t1.ITEM_ID, t1.STATE_ID, t1.JZ_DISCRIMINATOR from PROCESS.P ROCESS_AREA t1 where t1.JZ_DISCRIMINATOR = 140 and (t1.ARCHIVED = 0) SQL Exception #1 SQL Message: A lock could not be obtained within the time requested SQL State: 40XL1 Error Code: 30000 08:09:44,495 [Thread-55] WARN com.ibm.team.lpa.http - CRJCA0042W Host https://myrtcts:9443 has indicated a problem with an LPA re quest. >>> POST https://myrtcts:9443/jts/proxy?uri=https%3A%2F%2Fmyrtcts%3A9443%2Frm%2F clmSampleProject HTTP/1.1 >>> Accept: text/json >>> X-Requested-With: JazzHttpClient >>> X-socket-timeout: 1200 >>> X-jazz-downstream-auth-client-level: 4.0 >>> X-jazz-proxy-chained-callback: https://myrtcts:9443/admin/oauthCallback { "sample": { "context": { "rdrp.project.jkebanking": { "label": "JKE Banking3 (Requirements Management)", "uri": "https:\/\/myrtcts:9443\/jts\/process\/project-areas\/_vg lQQjYoEeOb27aUSFtKRQ" }, "rqm.project.jkebanking": { "label": "JKE Banking3 (Quality Management)", "uri": "https:\/\/myrtcts:9443\/qm\/process\/project-areas\/_8U0 XwjYoEeObfswR5zIo-Q" }, "rtc.project.jkebanking": { "label": "JKE Banking3 (Change Management)", "uri": "https:\/\/myrtcts:9443\/ccm\/process\/project-areas\/_yV Bt0jYoEeOKddhIIx9Hqg" }, "team.rqm.test": { "label": "JKE Testing", "uri": "https:\/\/myrtcts:9443\/qm\/process\/project-areas\/_8U0 XwjYoEeObfswR5zIo-Q\/team-areas\/_ihiKdTYpEeObfswR5zIo-Q" }, "team.rqm.test.mtm": { "label": "JKE Testing - Money that Matters", "uri": "https:\/\/myrtcts:9443\/qm\/process\/project-areas\/_8U0 XwjYoEeObfswR5zIo-Q\/team-areas\/_i5leFTYpEeObfswR5zIo-Q" }, "team.rtc.brm": { "label": "Business Recovery Matters", "uri": "https:\/\/myrtcts:9443\/ccm\/process\/project-areas\/_yV Bt0jYoEeOKddhIIx9Hqg\/team-areas\/_hINnETYpEeOKddhIIx9Hqg" }, "team.rtc.eem": { "label": "Energy Efficiency Matters", "uri": "https:\/\/myrtcts:9443\/ccm\/process\/project-areas\/_yV Bt0jYoEeOKddhIIx9Hqg\/team-areas\/_iGqMVTYpEeOKddhIIx9Hqg" }, "team.rtc.releng": { "label": "Release Engineering", "uri": "https:\/\/myrtcts:9443\/ccm\/process\/project-areas\/_yV Bt0jYoEeOKddhIIx9Hqg\/team-areas\/_iUM5FDYpEeOKddhIIx9Hqg" }, "user.al": { "label": "al", "uri": "https:\/\/myrtcts:9443\/jts\/users\/al" }, "user.bob": { "label": "bob", "uri": "https:\/\/myrtcts:9443\/jts\/users\/bob" }, "user.current": { "label": "YOSSI", "uri": "https:\/\/myrtcts:9443\/jts\/users\/YOSSI" }, "user.curtis": { "label": "curtis", "uri": "https:\/\/myrtcts:9443\/jts\/users\/curtis" }, "user.dave": { "label": "dave", "uri": "https:\/\/myrtcts:9443\/jts\/users\/dave" }, "user.deb": { "label": "deb", "uri": "https:\/\/myrtcts:9443\/jts\/users\/deb" }, "user.marco": { "label": "marco", "uri": "https:\/\/myrtcts:9443\/jts\/users\/marco" }, "user.rebecca": { "label": "rebecca", "uri": "https:\/\/myrtcts:9443\/jts\/users\/rebecca" }, "user.rtc.build": { "label": "build", "uri": "https:\/\/myrtcts:9443\/jts\/users\/build" }, "user.sally": { "label": "sally", "uri": "https:\/\/myrtcts:9443\/jts\/users\/sally" }, "user.tammy": { "label": "tammy", "uri": "https:\/\/myrtcts:9443\/jts\/users\/tammy" }, "user.tanuj": { "label": "tanuj", "uri": "https:\/\/myrtcts:9443\/jts\/users\/tanuj" }, "user.ursula": { "label": "ursula", "uri": "https:\/\/myrtcts:9443\/jts\/users\/ursula" } }, "id": "com.ibm.team.sample.money.matters", "version": "3.0" } } <<< HTTP/1.1 500 Internal Server Error <<< Server: Apache-Coyote/1.1 <<< Date: Wed, 16 Oct 2013 06:09:44 GMT <<< Content-Type: text/json;charset=UTF-8 <<< Content-Length: 189 <<< Connection: close { "detailedMessage": "Index: 0, Size: 0 (More info found at entry [89edfa121f9 c2abf] in the RM application server log)", "errorMessage": "Internal Error", "errorStatus": "500" } 08:09:44,837 [Thread-55] ERROR com.ibm.team.lpa.templates - com.ibm.team.lpa.automation.TaskException: com.ibm.team.lpa.automation.TaskExcep tion: CRJCA0003E The Lifecycle Project Administration (LPA) application made a r equest that was answered by an unexpected response code. The request was: https: //myrtcts:9443/rm/clmSampleProject. The response was: HTTP/1.1 500 Internal Serv er Error. at com.ibm.team.lpa.tasks.CreateSampleTask.runTask(CreateSampleTask.java :84) at com.ibm.team.lpa.common.tasks.AbstractTask.run(AbstractTask.java:56) at com.ibm.team.lpa.automation.CompositeTask.run(CompositeTask.java:208) at com.ibm.team.lpa.automation.CompositeTask$MonitoredSubTask.run(Compos iteTask.java:124) at com.ibm.team.lpa.automation.CompositeTask.run(CompositeTask.java:208) at com.ibm.team.lpa.common.tasks.LoggingCompositeTask.run(LoggingComposi teTask.java:37) at com.ibm.team.lpa.automation.AsyncTask$TaskRunner.run(AsyncTask.java:4 0) at java.lang.Thread.run(Thread.java:738) Caused by: com.ibm.team.lpa.automation.TaskException: CRJCA0003E The Lifecycle P roject Administration (LPA) application made a request that was answered by an u nexpected response code. The request was: https://myrtcts:9443/rm/clmSampleProje ct. The response was: HTTP/1.1 500 Internal Server Error. at com.ibm.team.lpa.common.tasks.AbstractTask.handleError(AbstractTask.j ava:145) at com.ibm.team.lpa.tasks.CreateSampleTask.runTask(CreateSampleTask.java :72) ... 7 more 08:09:44,838 [Thread-55] ERROR com.ibm.team.lpa.templates - Server response: { "detailedMessage": "Index: 0, Size: 0 (More info found at entry [89edfa121f9 c2abf] in the RM application server log)", "errorMessage": "Internal Error", "errorStatus": "500" }

One answer



permanent link
Donald Nong (14.5k414) | answered Oct 16 '13, 8:46 p.m.
Yossi,

The error indicated that the underlying Derby database had a deadlock during the creation of the JKEBanking sample. I would suggest you start all over again. If the problem persists, you may need to open a ticket with IBM.

Note that I have not seen such error in my own RTC 4.0.4 environment.

Your answer


Register or to post your answer.


Dashboards and work items are no longer publicly available, so some links may be invalid. We now provide similar information through other means. Learn more here.