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question asked: Oct 10 '13, 6:09 a.m.
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last updated: Oct 10 '13, 7:09 a.m.

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Rational Reporting Setup problem

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Timur Markunin (649●5●165●145) | asked Oct 10 '13, 6:09 a.m.
Hello,
we faced Insight 1.1.1.2 installation problem during Rational Reporting Setup->Build and Deploy Reporting Components step.

Waiting for the report server to initialize and set the Rational Reporting style step failed with following message:

Unable to load /rrdi/deploycognoswasstep?upgrade=false status:12002

Any ideas how to solve the problem?

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Francesco Chiossi (5.7k●1●11●19) | answered Oct 10 '13, 6:26 a.m.
Hello Timur,

I would suggest to check the following to get some more information on what's happening:
  • Are you able to access the Insight Web UI?
  • Do you have errors in the [Insight Install Folder]/cognos/logs/cogserver.log?

Best Regards

Francesco

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Timur Markunin commented Oct 10 '13, 7:09 a.m.

I've checked - I could see http://server:9300/reporting 
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Timur Markunin (649●5●165●145) | answered Oct 10 '13, 6:56 a.m.
 Hi Francesco,

I have many lines like:
cess(ProcessFacade.java:293)  at com.cognos.pogo.reportservice.ProcessFacade.<init>(ProcessFacade.java:127)  at com.cognos.pogo.reportservice.RSComponentFactory.newProcessFacade(RSComponentFactory.java:67)  at com.cognos.pogo.reportservice.ProcessManager.createProcessFacade(ProcessManager.java:514)  at com.cognos.pogo.reportservice.ProcessManager.startProcess(ProcessManager.java:490)  at com.cognos.pogo.reportservice.ProcessManager.startProcessesDueToCapacity(ProcessManager.java:385)  at com.cognos.pogo.reportservice.ProcessManager.safeRun(ProcessManager.java:343)  at com.cognos.pogo.util.threads.SafeThread.run(SafeThread.java:61) 
192.168.211.130:9300 5400 2013-10-10 03:30:20.647 -5 rsProcessStarter na 0 warptaskmta-ProcessManager-ProcessMgrThread DISP 6235 1 Audit.Other.dispatcher.DISP.pogo pogo com.cognos.pogo.reportservice.ProcessManager Failure <messages><message><messageString>DPR-DPR-1035 Dispatcher detected an error.</messageString></message><message><messageString>Failed to send HTTP request or read HTTP response</messageString></message></messages> External Report Server process BIBusTKServerMain cannot be startedFailed to send HTTP request or read HTTP response java.io.IOException: Failed to send HTTP request or read HTTP response  at com.cognos.pogo.http.ServerConnection.executeMethod(ServerConnection.java:760)  at com.cognos.pogo.http.ServerConnection.sendRequest(ServerConnection.java:208)  at com.cognos.pogo.reportservice.ProcessFacade.sendXMLIgnoreReturnCode(ProcessFacade.java:325)  at com.cognos.pogo.reportservice.ProcessFacade.sendXML(ProcessFacade.java:314)  at com.cognos.pogo.reportservice.ProcessFacade.configureProcess(ProcessFacade.java:293)  at com.cognos.pogo.reportservice.ProcessFacade.<init>(ProcessFacade.java:127)  at com.cognos.pogo.reportservice.RSComponentFactory.newProcessFacade(RSComponentFactory.java:67)  at com.cognos.pogo.reportservice.ProcessManager.createProcessFacade(ProcessManager.java:514)  at com.cognos.pogo.reportservice.ProcessManager.startProcess(ProcessManager.java:490)  at com.cognos.pogo.reportservice.ProcessManager.startProcessesDueToCapacity(ProcessManager.java:385)  at com.cognos.pogo.reportservice.ProcessManager.safeRun(ProcessManager.java:343)  at com.cognos.pogo.util.threads.SafeThread.run(SafeThread.java:61) 
192.168.211.130:9300 5400 2013-10-10 03:30:28.835 -5 rsProcessStarter na 0 warptaskmta-ProcessManager-ProcessMgrThread DISP 6235 1 Audit.Other.dispatcher.DISP.pogo pogo com.cognos.pogo.reportservice.ProcessManager Failure <messages><message><messageString>DPR-DPR-1035 Dispatcher detected an error.</messageString></message><message><messageString>Failed to send HTTP request or read HTTP response</messageString></message></messages> External Report Server process BIBusTKServerMain cannot be startedFailed to send HTTP request or read HTTP response java.io.IOException: Failed to send HTTP request or read HTTP response  at com.cognos.pogo.http.ServerConnection.executeMethod(ServerConnection.java:760)  at com.cognos.pogo.http.ServerConnection.sendRequest(ServerConnection.java:208)  at com.cognos.pogo.reportservice.ProcessFacade.sendXMLIgnoreReturnCode(ProcessFacade.java:325)  at com.cognos.pogo.reportservice.ProcessFacade.sendXML(ProcessFacade.java:314)  at com.cognos.pogo.reportservice.ProcessFacade.configureProcess(ProcessFacade.java:293)  at com.cognos.pogo.reportservice.ProcessFacade.<init>(ProcessFacade.java:127)  at com.cognos.pogo.reportservice.RSComponentFactory.newProcessFacade(RSComponentFactory.java:67)  at com.cognos.pogo.reportservice.ProcessManager.createProcessFacade(ProcessManager.java:514)  at com.cognos.pogo.reportservice.ProcessManager.startProcess(ProcessManager.java:490)  at com.cognos.pogo.reportservice.ProcessManager.startProcessesDueToCapacity(ProcessManager.java:385)  at com.cognos.pogo.reportservice.ProcessManager.safeRun(ProcessManager.java:343)  at com.cognos.pogo.util.threads.SafeThread.run(SafeThread.java:61) 

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