JTS-LDAP-Setup: New user could not be created (ID CRJAZ1551E)
Hello,
I'm currently trying to set up Jazz Team Server on WebSphere Application Server using a DB2-Database and an OpenLDAP-Directory. At the step "Setup User Registry" the Connection test results positive, giving me as details a cryptic "{'hint.findGroupsForUserQuery':'{USER-DN}'}", however when finishing the step I get the error-message "The new user could not be created. See the details for more information.ID CRJAZ1551E"
I'm currently trying to set up Jazz Team Server on WebSphere Application Server using a DB2-Database and an OpenLDAP-Directory. At the step "Setup User Registry" the Connection test results positive, giving me as details a cryptic "{'hint.findGroupsForUserQuery':'{USER-DN}'}", however when finishing the step I get the error-message "The new user could not be created. See the details for more information.ID CRJAZ1551E"
2 answers
On the LDAP setup page, there is a link to a description that explains what you can do to test if your settings are correct. I would suggest to follow that link and do the testing. There are different settings in WAS as well as in The teamserver.properties, if one of these does not work correctly, you see odd things happening. Another path you can go is to enable LDAP logging in the log4J settings in the various application folders in the server/conf/ folder. More logging might tell you what is going on. Also check the log files in general.
We provided some things we have seen with LDAP in https://jazz.net/library/article/662 . There are some troubleshooting appendices. It might be too specific for the LDAP we used back then and no match for you though.
We provided some things we have seen with LDAP in https://jazz.net/library/article/662 . There are some troubleshooting appendices. It might be too specific for the LDAP we used back then and no match for you though.
Comments
Krzysztof Kaźmierczyk
Sep 26 '13, 8:51 a.m.Hi Fabian,
Please notice that the support for OpenLDAP is limited to best effort basis (https://jazz.net/wiki/bin/view/Deployment/CLMSystemRequirements403#A10_Identity_Management)
Anyway it could be good to look into jts.log file. in <WAS-INSTALL>/profiles/<your-profile>/logs directory. Please paste the output of that file here.
Fabian Rodriguez
Sep 26 '13, 9:39 a.m.You can find the jts.log here: http://pastebin.com/eXQwNeBx
Karl Weinert
JAZZ DEVELOPER Sep 26 '13, 1:51 p.m.Who are you logged in as? Try logging in with the LDAP account and continuing with setup.
Bo Chulindra
JAZZ DEVELOPER Sep 30 '13, 10:36 a.m.Fyi, that "hint" is not meant to be shown in the web UI and you can ignore it. See {'hint.findGroupsForUserQuery':'{USER-DN}'} should not be surfaced to user (279010) for more information.