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question asked: Feb 04 '09, 10:33 a.m.
question was seen: 3,689 times
last updated: Feb 04 '09, 10:33 a.m.

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How to bring attention to untriaged, unassigned defects?

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Daniel Cox (426●1●16●8) | asked Feb 04 '09, 10:33 a.m.
In the work items category there are currently 742 unassigned defects that are in the new state. Mine is one of the more recent ones of these - in the top 50 most recent. However the fact that there are many items still for 2007 and 2006 doesn't give me hope :).

I didn't assign a priority because I see that as an issue for the person doing the triage. Should I be impolite and set the priority to get visibility?

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Patrick Streule (4.9k●2●1) | answered Feb 04 '09, 12:58 p.m.
JAZZ DEVELOPER
In the work items category there are currently 742 unassigned defects
that are in the new state. Mine is one of the more recent ones of
these - in the top 50 most recent. However the fact that there are
many items still for 2007 and 2006 doesn't give me hope :).

I didn't assign a priority because I see that as an issue for the
person doing the triage. Should I be impolite and set the priority to
get visibility?

As you say, the priority is determined by the team (and is relative to the
planned work for a milestone).
But you can set the severity to a level that you feel reflects the
importance for you.
Adding a comment is another way to bring attention to work items.

--
Regards,
Patrick
Jazz Work Item Team

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