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How can I trigger an operation in another tool from RTC work item changes?

Amit Garg (312051) | asked Jan 04 '17, 2:26 a.m.
edited Jan 04 '17, 6:20 a.m. by Arne Bister (2.6k12832)
 We are working on an POC wherein if any task is closed in RTC, the corresponding linked task in another tool (for example: enovia) shall also be closed.

Need to know how can we trigger an operation from RTC which would do the required change in the third party tool.

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Arne Bister (2.6k12832) | answered Jan 04 '17, 6:19 a.m.

the technique you need is a follow-up action, also called a process participant.
Please work through the RTC extension workshop after getting familiar with the various extension options in Ralph Schoons blog.

In the workshop there is a very detailed example of a server extension for a participant (follow-up action).
You need a participant for work item save. This is fairly easy to accomplish for a POC. To get it into production you will need to make sure to handle all exceptions and conditions for leaving the participant code.

A better way to accomplish what you are looking for might be to use TaskTop or Agosense partner tech to update the other tool using change deltas and scanning each minute or so. Depending on your setup this might be a more robust approach, not infringing on RTC performance or process.

If this answer is helpful please mark it as accepted.

- Arne

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