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question asked: Sep 04 '13, 12:59 a.m.
question was seen: 4,812 times
last updated: Sep 04 '13, 5:57 p.m.

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Academic Jazz Hub - email notification not working

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Alan Kan (61●1●13●10) | asked Sep 04 '13, 12:59 a.m.
 I created a project on academic.hub.jazz.net and invited 37 users.  None of the users received any email notification.  I tried resending invites, and I also tried creating a new project and invite these people again and the same happened.  Is there a problem with the mail server?  

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Lauren Hayward Schaefer (3.3k●1●17●27) | answered Sep 04 '13, 6:47 a.m.
JAZZ DEVELOPER
Thanks for letting us know!  I've reproduced the problem you're seeing and am notifying the team, so we can get this fixed.

In the meantime as a workaround, you can add registered users directly to your project.
  1. Open the project in Academic JazzHub
  2. Scroll down and click the Members link in the lower-right section
  3. In the Members section, click Add
  4. Use the dialog to add members
Alan Kan selected this answer as the correct answer
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Lauren Hayward Schaefer commented Sep 04 '13, 9:53 a.m.
JAZZ DEVELOPER

Hi Alan,
The e-mail notifications have been fixed.  Your users will likely receive the original invitations you sent out.  If not, you can resend the invitations.

Alan Kan commented Sep 04 '13, 5:57 p.m.

Thanks for the prompt response Lauren.


Alan 

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