Error 404: ProxyServlet: /rm/web
I am getting above error message while opening links for Rational Requirements Composer.
After migration from VMware VC 3.5 to Vmware5.0, RRC stops working, but RTC and HP-ALM are working fine without any issue. There was only IP address change and VMware tool upgrade in the OS side. Could you please advise.
Thanks
Najmu
One answer
Hi Najmudheen,
Ref: http://en.wikipedia.org/wiki/HTTP_404. This error 404 seems to indicate your RRC links are broken. I agree with Stef that you submit a PMR to engage Support. I suggest you include the following information in the PMR:
- Whether this happens to all the links in RRC or just some. If some, how are they different than the working ones
- Try to reproduce the error and look in rm.log and jts.log to see if any corresponding errors (note the date/time of problem reproduction as well). The default location of these logs is [JazzTeamServer]/server/logs/ directory.
- If you hover over the link (before clicking on it), do you see the same URL as the one being opened (and error out)?
- Confirm that the URL that results in the error is pointing to the right server
- Check in the jts/admin > diagnostics page (
0 votes
Comments
Stef van Dijk
FORUM MODERATOR / JAZZ DEVELOPER Sep 01 '13, 10:06 p.m.I think we'll need a lot more information to be able to investigate this. 404 is the code for "Not Found". It would probably be best to contact IBM Support so that we can request all the necessary information to determine what happened following the IP address change.
Najmudheen Km
Sep 02 '13, 11:44 a.m.I am very new to RRC, What would be the basic troubleshooting steps on this?
Thanks
Najmu
Stef van Dijk
FORUM MODERATOR / JAZZ DEVELOPER Sep 02 '13, 11:45 a.m.Again, I would recommend contacting IBM Support. They will have the expertise and tools to guide you more directly through problem determination much better than can be done through a forum posting.