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RTC Deployment for external customer

Manoj Panda (39336662) | asked Aug 29 '13, 10:43 a.m.
Hi All,
Let me introduce the scenarios.

"ABC" is a product development company where many customers use his product. Now ABC planned to deploy CLM for his own development as well as planing to give the access to his external customer to log only defects/enhancement.

Constraints: Only 1 server is available for internal/external customer CLM deployments.

Use case: Customer A should not see any other WI other than what he has submitted.

I understand that, we can create a one more WAS profile and the database for external customer in the same machine. We can also have a different project Area and team area to restrict the WI visibility. But i am not sure about the dashboard which may be visible to other Team area in the same project!!!!

Q-1:- whats the best way to deploy to meet this kind of requirement. is there any article available??
Q-2: how the external customer will be able access the Jazz URL?? firewall, ports and other secured mechanish.
Q-3: The LDAP configuration is already exist for internal users. Now where these credentials will be created for external customer.

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Krzysztof Kaźmierczyk (7.4k371103) | answered Aug 30 '13, 3:01 a.m.
Hi Manoj,
I don't think you need to create separate ccm server instance.We usually use separate ccm servers due to performance issues.
If you want to create separate ccm instance, then you need separate database.

Best regards,
Krzysztof Kazmierczyk
Manoj Panda selected this answer as the correct answer

Manoj Panda commented Aug 30 '13, 11:32 a.m.

Hi Krzyszlof,
  Thank you very much. i will go ahead start the deployment. Let you know in case there is any challenges.

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Krzysztof Kaźmierczyk (7.4k371103) | answered Aug 29 '13, 11:39 a.m.
edited Aug 29 '13, 11:41 a.m.
Hi Manoj,
Answers on your questions:

1. I found following two articles: and server has also couple of internal project areas which are visible only for certain group of users. I believe that it works fine. However you might consider setting up another WAS  (see answer on questions 3)

2. External user needs to have an access to both jts and ccm server. RTC is web application so proxy and another stuff should not be a problem. For Eclipse client we have noticed couple of issues when using advanced proxy configurations.

3. Can you add external users to your ldap? If yes, simply create new group in ldap for RTC users and set it up in jts setup. If no, then see this answer: You can see also this:

Let us know if you have any other questions.

Best regards,
Krzysztof Kazmierczyk

Manoj Panda commented Aug 29 '13, 12:00 p.m.

 Do you think is there any need for creating a different CCM server instance on the same JTS Server? if yes, then how?? i am not getting any article on, which will help to create a 2nd instance of ccm on same jts. The current configuration is CLM 4.0.1 with WAS and DB2.
Again, do i also need to create one more Database for the CCM (2nd instance)???. I think by creating a 2nd instance of CCM server, we can eliminate lots of security issue.

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