Problem with the RRC plugin on 4.0.2
Hi guys
David
Having some problems getting the addon to work for all users on a machine.
Using the script technique listed in this article https://jazz.net/library/article/1088/#IE_Installation it works for the current user and also for another named user. However we really need this to work for ALL_USERS on that machine and so tried that flag. It appears to work OK but when you try and edit an artifact it gives the following error....
ID CRRRW7382E The editor could not be started because the Java virtual machine (JVM) was not able to load. The JVM might not load if the installation of the browser add-on plugin failed or if another JVM is already loaded in the browser either previously in this window or tab or in another window or tab. Disable other browser plug-ins that may use a JVM and restart the browser. For example, in the Firefox browser, click Tools > Add-ons. Select each Java plug-in, and click Disable.
There is no other version of Java on that machine and if I run the script with that user named it all works as expected.
We can't get the users to install themselves from the server due to desktop restrictions.
Any ideas?
cheers
David
2 answers
I know that this does not answer your specific question but if you are planning to move to V4.0.3 you could try the new visual editor incubator for Sketches and Part editors (not the other editors like Business Process Sketch, Use Case Diagram). This incubator does not use the plug-in.
https://jazz.net/blog/index.php/2013/07/03/wanted-requirements-composer-enthusiasts-to-try-our-new-trial-visual-editor/
Please note that as this is a incubator it is not fully support but it might be an alternative to consider in the future.
https://jazz.net/blog/index.php/2013/07/03/wanted-requirements-composer-enthusiasts-to-try-our-new-trial-visual-editor/
Please note that as this is a incubator it is not fully support but it might be an alternative to consider in the future.
Comments
Hi Robin
I definitely think this is the way to go as this plugin is proving to be very problematic. I'm guessing its using HTML5 so is there a minimum browser spec to make it run smoothly?
Yes it is using HTML5 and also supports other browsers. This article explains more about the new features and supported environment:
https://jazz.net/library/article/1278
The Visual Sketch Editor is supported on the following Operating Systems:
- Windows
- Mac OS/X
- Linux
The Visual Sketch Editor supports the following browsers:
- IE9+
- FF10+
- Chrome14+
- Safari
Thanks Robin
Will definitely take a look at this.
Will have a problem with deployment was we are only running IE8 but it looks promising
Thanks again
David
David,
I found the following work item, but it appears to have been marked as Won't Fix.
BrowserAddon fails to start for both Firefox and IE when deployed into All Users on Windows XP (57865)
There's very little information there but it seems to describe your situation (WinXP and IE8). My best guess is that it was decided not to support this for WinXP as it seems to indicate that it does work for Windows 7. It code be a limitation of the way IE8 works on WinXP. That is, the reference to "native code" may be implying that IE will not check the All Users location for the plugin and JRE, therefore installing it there won't accomplish anything, but I can't be certain.
I found the following work item, but it appears to have been marked as Won't Fix.
BrowserAddon fails to start for both Firefox and IE when deployed into All Users on Windows XP (57865)
There's very little information there but it seems to describe your situation (WinXP and IE8). My best guess is that it was decided not to support this for WinXP as it seems to indicate that it does work for Windows 7. It code be a limitation of the way IE8 works on WinXP. That is, the reference to "native code" may be implying that IE will not check the All Users location for the plugin and JRE, therefore installing it there won't accomplish anything, but I can't be certain.
Comments
Stef van Dijk
FORUM MODERATOR / JAZZ DEVELOPER Aug 28 '13, 3:19 p.m.Hi David,
First, to clarify, are you trying to install the add-on for IE or Firefox (and which version)? Which version of RRC are you using? What version of Windows is the client machine running?
I'm not sure what the issue might be. Typically the problems are due to another add-on interfering with the installation, the browser plugin already running in another browser (ie, you're installing for IE but it's already running in Firefox) or another add-on is also using a JVM. Possibly there is a permissions issue with being able to properly install everything under ALL_USERS.
That said, since the script and CAB file are presumably already copied to the client, any subsequent users should be able to simply run the script for themselves without requiring access to install from the server. Is that a viable work around? Or are there further restrictions in place that prevent the current user from doing this?
David Davies
Aug 29 '13, 4:14 a.m.Hi Stef