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CRJAZ1663E Error installing new licences on RTC 4.0.1

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BRION Christophe
(16●1●3) edited
Jul 12 '13, 11:08 a.m.
I have the Error message :

Une erreur s'est produite lors de la demande de prévisualisation de l'état de licence. (CRJAZ1033I Failed to fetch content _XOfcYercEeKdGP_u3F-joQ.)ID CRJAZ1663E

When installing RQM Quality Professional 4.0.1 licence or RTC Developer IEP 4.01 on JTS 4.01.
It is already installed with the 10 free license, and I want to upgrade it.

JTS is running on OpenSuse 12.0 64b.

Someone may help me ?

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Eric Jodet
JAZZ DEVELOPER (6.3k●5●111●120) Jul 16 '13, 4:46 a.m.
 Bonjour Christophe,
may you please send me your jts.log ? (eric_jodet@fr.ibm.com)

Thanks.
Eric.
BRION Christophe selected this answer as the correct answer

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BRION Christophe
Aug 13 '14, 2:42 a.m.
Hello, The jts.log is big. There is no trace with the CRJAZ1663E message in it. Here an extract with the 11/07/2013 and 12/07/2013, when I have worked with the licences. 2013-07-11 00:00:00,259 [       http-bio-9443-exec-6920]  WARN com.ibm.team.repository                             - CRJAZ1453W Error retrieving the files present in the compression temp directory "/tmp/contentservice/compression" 2013-07-11 15:12:30,719 [jts: Diagnostic com.ibm.team.repository.service.diagnostics.jvm.internal.jvmStateDiagnostic]  WARN com.ibm.team.repository                             - CRJAZ1453W Error retrieving the files present in the compression temp directory "/tmp/contentservice/compression" 2013-07-11 16:10:38,729 [jts: Diagnostic com.ibm.team.repository.service.diagnostics.database.internal.databaseDiagnostic]  WARN com.ibm.team.repository                             - CRJAZ1453W Error retrieving the files present in the compression temp directory "/tmp/contentservice/compression" 2013-07-11 20:11:38,719 [jts: Diagnostic com.ibm.team.repository.service.diagnostics.database.internal.databaseStatisticsDiagnostic]  WARN com.ibm.team.repository                             - CRJAZ1453W Error retrieving the files present in the compression temp directory "/tmp/contentservice/compression" 2013-07-11 22:10:38,936 [jts: Diagnostic com.ibm.team.jfs.indexing.service.internal.diagnostics.StorageDiagnostics]  WARN com.ibm.team.repository                             - CRJAZ1453W Error retrieving the files present in the compression temp directory "/tmp/contentservice/compression" 2013-07-11 23:59:59,697 [       http-bio-9443-exec-7117]  WARN com.ibm.team.repository                             - CRJAZ1453W Error retrieving the files present in the compression temp directory "/tmp/contentservice/compression" 2013-07-12 11:49:50,378 [       http-bio-9443-exec-7341]  WARN com.ibm.team.repository                             - CRJAZ1453W Error retrieving the files present in the compression temp directory "/tmp/contentservice/compression" 2013-07-12 12:40:54,696 [       http-bio-9443-exec-7349]  WARN com.ibm.team.repository                             - CRJAZ1453W Error retrieving the files present in the compression temp directory "/tmp/contentservice/compression" 2013-07-12 12:56:52,511 [               pool-2-thread-2]  INFO com.ibm.team.jfs                                    - CRJZS5652I Indexing services are being shut down ... 2013-07-12 12:56:53,927 [               pool-2-thread-2]  INFO com.ibm.team.jfs                                    - CRJZS5651I Indexing services finished shutting down in 1416 ms 2013-07-12 12:58:57,592 [       Launch callback handler] ERROR eam.repository.provision.internal.ProvisionService  - CRJZS0310E Une erreur générique est survenue lors de la tentative de localisation du chemin d'accès au profil "file:///opt/IBM/JazzTeamServer/server/conf/jts/provision_profiles".  Vérifiez que la propriété système "JAZZ_HOME" est définie correctement.  Exception : "null" 2013-07-12 12:58:57,592 [       Launch callback handler] ERROR eam.repository.provision.internal.ProvisionService  - CRJZS0309E Aucun profil n'a été localisé.  Vérifiez que la propriété système "JAZZ_HOME" est correctement définie. 2013-07-12 13:00:44,648 [Component Resolve Thread (Bundle 157)]  INFO nternal.OverridablePropertyFileServerConfiguration  - CRJAZ1363I Chargement de la configuration à partir de "file:/opt/IBM/JazzTeamServer/server/conf/jts/teamserver.properties". 2013-07-12 13:01:20,781 [          http-bio-9443-exec-2]  INFO pository.service.internal.ServerDescriptionService  - CRJAZ1779I Ce serveur est configuré sous forme de JTS. 2013-07-12 13:01:21,337 [          http-bio-9443-exec-2]  INFO rvice.mapping.internal.ServerRenameProgressService  - CRJAZ2558I Définition de l'état de changement de nom du serveur local à false et l'état openServerDescriptionServiceTemporarily à false. 2013-07-12 13:01:23,518 [          http-bio-9443-exec-2]  INFO .repository.service.internal.rdb.ConnectionFactory  - CRJAZ1365I Le serveur tente de se connecter à la base de données suivante :"conf/jts/derby/repositoryDB" 2013-07-12 13:01:24,041 [          http-bio-9443-exec-2]  INFO .repository.service.internal.rdb.ConnectionFactory  - CRJAZ1364I La connexion à la base de données suivante a abouti :  Nom du produit de base de données : Apache Derby  Version du produit de base de données : 10.8.2.3 - (1212722)  URL de la base de données : jdbc:derby:conf/jts/derby/repositoryDB;create=true  Nom du pilote JDBC : Apache Derby Embedded JDBC Driver  Version du pilote JDBC : 10.8.2.3 - (1212722) 2013-07-12 13:01:25,050 [          http-bio-9443-exec-2]  INFO pository.service.internal.ServerDescriptionService  - CRJAZ1971I Le serveur est configuré avec :   URI public : "https://jazz1.bordeaux.steria.fr:9443/jts" 2013-07-12 13:01:26,369 [          http-bio-9443-exec-2]  INFO mapping.internal.GlobalServerRenameProgressService  - CRJAZ2523I Définition de l'état de renommage du serveur global false et de l'état de validation false. 2013-07-12 13:01:27,235 [                     Thread-28]  INFO ping.internal.ServerRenameOverallStatusRestService  - CRJAZ2412I Il ne reste aucun événement de mappage à traiter. 2013-07-12 13:01:29,684 [          http-bio-9443-exec-2]  WARN com.ibm.team.repository.servlet.TeamServerServlet   - CRJAZ1181W Consigne de sécurité lors de l'initialisation : accès autorisé pour l'utilisateur ADMIN.  Il est recommandé de désactiver l'utilisateur ADMIN et de créer un vrai utilisateur disposant des droits d'administration. 2013-07-12 13:01:29,691 [          http-bio-9443-exec-2]  INFO com.ibm.team.repository.servlet.TeamServerServlet   - CRJAZ2076I Détails du produit :   Jazz Foundation - Core Libraries, Version 4.0.1 (RJF-I20121109-1457) 2013-07-12 13:01:29,694 [          http-bio-9443-exec-2]  INFO nternal.app.servlet.util.ServletDispatchingHandler  - CRJZS0315I Répartition de servlet activée 2013-07-12 13:01:29,694 [          http-bio-9443-exec-2]  INFO nternal.app.servlet.util.ServletDispatchingHandler  - CRJZS0318I Bouclage de servlet désactivé 2013-07-12 13:01:44,466 [          http-bio-9443-exec-9]  INFO com.ibm.team.jfs                                    - CRJZS5650I Le répertoire des index est /opt/IBM/JazzTeamServer/server/conf/jts/indices 2013-07-12 13:01:44,503 [          http-bio-9443-exec-9]  INFO com.ibm.team.jfs                                    - CRJZS5800I  Les applications privées utilisent un index RDF transactionnel 2013-07-12 13:01:45,134 [          http-bio-9443-exec-9]  INFO com.ibm.team.jfs                                    - CRJZS5658I L'indexeur RDF pour les applications privées a démarré 2013-07-12 13:01:45,363 [          http-bio-9443-exec-9]  INFO com.ibm.team.jfs                                    - CRJZS5656I L'indexeur de texte pour les applications privées a démarré 2013-07-12 13:02:10,466 [         http-bio-9443-exec-22]  INFO com.ibm.team.jfs                                    - CRJZS5655I L'indexeur de texte pour /rm a démarré 2013-07-12 13:02:10,531 [         http-bio-9443-exec-18]  WARN com.ibm.team.jfs.app.http.client.JazzHttpClient     - Authentication error: Unable to respond to any of these challenges: {} 2013-07-12 13:02:10,757 [         http-bio-9443-exec-22]  INFO com.ibm.team.jfs                                    - CRJZS5801I L'application /rm utilise un index RDF transactionnel 2013-07-12 13:02:11,191 [         http-bio-9443-exec-22]  INFO com.ibm.team.jfs                                    - CRJZS5657I L'indexeur RDF pour /rm a démarré 2013-07-12 13:02:11,538 [          http-bio-9443-exec-8]  INFO com.ibm.team.jfs                                    - CRJZS5801I L'application /admin utilise un index RDF transactionnel 2013-07-12 13:02:11,615 [          http-bio-9443-exec-8]  INFO com.ibm.team.jfs                                    - CRJZS5657I L'indexeur RDF pour /admin a démarré

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Eric Jodet
JAZZ DEVELOPER (6.3k●5●111●120) Jul 16 '13, 7:41 a.m.
 Hello,
interesting part to me is :
CRJZS0310E Une erreur générique est survenue lors de la tentative de localisation du chemin d'accès au profil "file:///opt/IBM/JazzTeamServer/server/conf/jts/provision_profiles".  Vérifiez que la propriété système "JAZZ_HOME" est définie correctement.  Exception : "null" 
2013-07-12 12:58:57,592 [       Launch callback handler] ERROR eam.repository.provision.internal.ProvisionService  - CRJZS0309E Aucun profil n'a été localisé.  Vérifiez que la propriété système "JAZZ_HOME" est correctement définie. 

Not sure if this is an OS requirement, but the server seems to be missing the JAZZ_HOME variable and value.

Eric

1 vote

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BRION Christophe
Aug 13 '14, 2:43 a.m.
Hi, I have tried to remove all licenses, and install it again in the order : RQM Quality Professional 4.0.1 license RQM Contributor 4.0 license RTC Developer IEP 4.0 and then the RTC Developper 10 C License 4.0.1 in last. No messages, and it seems to work now. I will look at the JAZZ_HOME variable and correct it if needed. Regards,

Eric Jodet
JAZZ DEVELOPER Jul 16 '13, 8:11 a.m.
 OK Christophe - thanks for the update. Glad this is working now. (yes - I saw a couple of similar topics on the forum, where CAL upload order was causing problems) Thanks. Eric

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Question asked: Jul 12 '13, 6:45 a.m.

Question was seen: 10,691 times

Last updated: Aug 13 '14, 2:43 a.m.

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