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question asked: Jul 02 '13, 11:30 p.m.
question was seen: 5,196 times
last updated: Jul 04 '13, 9:11 a.m.

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Can not access our project area

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Hiro Wada (1●1●1) | asked Jul 02 '13, 11:30 p.m.
Since last sunday, we can not access our project area with the attached error image.
Our project area URL is,
https://hub.jazz.net/ccm/web/projects/Modern%20Software%20Development%202013
I'm having problems because my students can not use in my university class.
What should I do ?



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Ralph Schoon (63.5k●3●36●46) | answered Jul 03 '13, 2:24 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER
There was a scheduled outage this weekend that was also displayed in the UI, as far as I remember. I can log in fine currently. You might want to add a work item at https://hub.jazz.net/ccm01/web/projects/srich%20|%20JazzHub#action=com.ibm.team.dashboard.viewDashboard to display an e-mail contact in the error message that would enable you to ask for help.
Comments
Adam Archer commented Jul 03 '13, 9:47 a.m.
FORUM MODERATOR / JAZZ DEVELOPER

This is correct. There was a planned outage on Sunday that was announced on the site. Everything is online now and operating as expected. I confirmed that your project is accessible without issue now. Sorry for the inconvenience!

Ralph Schoon commented Jul 03 '13, 10:09 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Adam, it might be clearer if the page that displays would say so.

Hiro Wada commented Jul 04 '13, 1:29 a.m.

Thanks, I Confirmed that I can access my project area.

Ralph Schoon commented Jul 04 '13, 2:45 a.m.
FORUM ADMINISTRATOR / FORUM MODERATOR / JAZZ DEVELOPER

Consider to accept the answer.

Adam Archer commented Jul 04 '13, 9:11 a.m.
FORUM MODERATOR / JAZZ DEVELOPER

Ralph, it was our intent to update the error message, but during the outage, we were unable to access the server that presents the error to update it. In the future we'll be sure to get appropriate messages in place.

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